Director of Technology Innovation and Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

Four Seasons Hotel New York is seeking a dynamic and forward-thinking Director of Technology Innovation and Data who embodies a passion for excellence and an unwavering commitment to delivering exceptional service standards. This role is ideal for a visionary leader who thrives in a fast-paced, luxury hospitality environment and is eager to leverage cutting-edge technology and data-driven strategies to elevate guest experiences. We are looking for a candidate who combines technical expertise with a strong focus on innovation and collaboration, ensuring that our property remains at the forefront of industry advancements.

About the role

• Ensure the continuous availability of critical systems, including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales.
• Develop and maintain user procedures and provide hardware familiarization for all systems.
• Implement and uphold system security procedures in alignment with corporate policy and control requirements.
• Maintain accurate records of system files, software, hardware issues, and service requirements.
• Oversee network support and security, including:
  • Active Directory maintenance
  • Server infrastructure maintenance
  • Network infrastructure maintenance (wired and wireless)
  • Network protection and failover tools (firewall, web security, multi-homing devices, etc.)
• Promote and adhere to Four Seasons core technology standards as outlined in the Technology Innovation and Data Core Standards database.
• Lead and coordinate new system acquisitions, corporate-initiated projects, and technology implementations as needed.
• Assist the Director of Finance in managing Technology Innovation and Data-related maintenance and service contracts, including scope development, negotiations, and the bidding process.

What you bring

• Four - five years of experience in hotel Information Technology
• College Education or equivalent highly preferred

What we offer

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours

This role is a full-time, on-site role and will need flexibility to work weekends, nights and holidays.

Compensation

130,000 - 135,000 Annual Salary

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.