What are the responsibilities and job description for the Rooms Controller position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.About the Role
The Rooms Controller oversees all room blocking processes for incoming reservations, ensuring alignment with hotel inventory. Manage the daily flow of arrivals and departures, considering specific check-in and check-out times. Ensure that Perfect Room Program objectives are achieved and keep the Director of Rooms, Director of Housekeeping, and Director of Engineering informed of any issues affecting the completion of these goals.
JOB FUNCTIONS:
Oversee room blocking for arriving reservations, ensuring proper inventory allocation
Manage room assignments, ensuring the best use of available space and revenue optimization
Monitor daily arrivals and departures, coordinating with front desk staff to accommodate guest needs
Ensure that all guest room requirements are met, including special requests or preferences
Collaborate with the Director of Rooms, Housekeeping, and Engineering to maintain room quality and readiness
Implement the Perfect Room Program, ensuring goals are met and report any issues to the appropriate department heads
Update and maintain accurate records in the hotel PMS
Assist in managing overbooking situations and minimize the impact on guest satisfaction
Support room assignments and alignment with group bookings
Review daily reports and make adjustments as needed to optimize room availability
QUALIFICATION REQUIREMENTS:
- Reading, writing and oral proficiency in the English l anguage , multi lingual abilities preferred.
- Excellent communication and interpersonal skills, with a focus on empathy and active listening.
- Strong problem-solving abilities and the ability to handle high-pressure situations with professionalism.
- Superior guest service skills proficient in Opera and guest experience tracking tools.
- Previous operational e xperience in the Rooms or Food & Beverage Divisions.
Benefits Four Season Employees Enjoy
- Competitive Employee Health, Basic Dental and Vision Insurance
- Complimentary Rooms Nights at Four Seasons
- Exclusive discount and travel programs with Four Seasons
- Vacation, Sick and Holiday Pay
- Paid Parental Leave
- 401k plan with match
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- And so much more!
