Call Center Customer Service Representative

Fowler Laundry is a leading, family owned, full-service provider of commercial laundry solutions across the United States, Puerto Rico, and the Caribbean. We specialize in delivering top-tier equipment, parts, and support to clients including multi-housing complexes, colleges, on-premise laundry facilities, and more.

We are seeking a friendly, professional, and detail-oriented Call Center Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with service requests, parts inquiries, and general support needs via phone and email. Our call center receives approximately 300 incoming calls per day, requiring strong multitasking skills and a calm, efficient approach to problem-solving.

The ideal candidate has excellent communication skills, a strong customer-first mindset, and the ability to thrive in a fast-paced environment. Previous experience in a call center or high-volume customer service role is preferred.

You’ll be part of a collaborative team that takes pride in delivering exceptional support to our valued customers across our service regions.

Responsibilities

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.
• Conduct outbound calls to follow up on customer inquiries and promote services.
• Communicate clearly and effectively in English, both verbally and in writing.
• Analyze customer needs and provide appropriate solutions or escalate when necessary.
• Maintain accurate records of customer interactions through data entry in our office systems.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Stay informed about product offerings and company policies to provide accurate information.

Experience

• Previous experience in customer service or customer support is preferred.
• Proficient typing skills with attention to detail for accurate data entry.
• Strong analytical skills to assess customer needs and provide effective solutions.
• Ability to work in a fast-paced office environment while managing multiple tasks efficiently.
• A positive attitude and willingness to learn new skills are essential for success in this role.

Join us as we strive to deliver exceptional service to our customers!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• call center: 1 year (Required)

Ability to Commute:

• Union, NJ 07083 (Required)

Work Location: In person

Salary : $18 - $19