Call Center Customer Service Reps

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Now Hiring : Call Center Representatives (Temporary Project)Location : Newark, New Jersey (Onsite Client Interviews & Onsite Worksite)Project Duration : 6 Months (Opportunity for extension based on business needs)Why Join Us?Competitive Pay : $16.50 / hour for non-bilingual candidates$17.50 / hour for bilingual candidatesFlexible Scheduling : Training : Monday - Friday, 9 : 00 AM - 5 : 30 PM (3 weeks)Regular Schedule : Monday - Friday, 10 : 15 AM - 7 : 15 PM, and Saturdays, 7 : 45 AM - 2 : 15 PM (with one weekday off).Role HighlightsThis is your chance to make a difference by assisting customers with their toll and bridge account inquiries! You'll be at the forefront of delivering exceptional customer service while developing valuable communication and problem-solving skills.Key Responsibilities : Handle telephone inquiries and complaints with professionalism and empathy using established scripts and procedures.Research, resolve, and log customer issues via phone and written correspondence.Analyze customer needs and provide tailored solutions or information on available services.Maintain punctuality, adherence to schedule, and efficient use of AUX time.Support walk-in centers, the tags department, or the Vector system, as needed.Perform other assigned duties to ensure smooth operations.What We're Looking For : Strong customer service experience (call center experience not required).Computer literacy and the ability to navigate PC and Windows systems.Excellent communication skills and a desire to assist callers effectively.Strong analytical and interpersonal skills to resolve issues courteously and efficiently.Additional Information : Start Requirements : Candidates must clear a criminal background check to start (can begin with a pending drug screen).Interview Process : Onsite interviews with the client.Take this opportunity to join a dynamic team, build your skills, and grow your career. This is a temporary project with the possibility of extending or transitioning into other exciting opportunities within MMC.Apply today and start making an impact!

Salary : $17 - $18