What are the responsibilities and job description for the Customer Service Agent - $,1000 Sign-on bonus position at Fox Rent A Car Inc.?
Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals and long-term vehicle usage, with a growing range of mobility-related services.
Are you ready to be the friendly face customers remember when they return their rentals? We're looking for a Customer Service Return Agent to join our team and become a key Company Promoter at our location. If you're outgoing, detail-oriented, and passionate about providing top-notch service, we want to hear from you!
As a Ready Line Agent, you will:
- Keep the ready line area clean and presentable at all times
- Ensure all vehicles are clean and ready for customers
- Pull cars out of line that don’t pass standards and send them for servicing
- Perform vehicle exchanges/vehicle swaps & upgrades as requested
- Ensure all vehicles have a completed checkout slip
- Assist customers with locating their car and assist with luggage when needed
- Assist in moving or parking cars throughout the facility
As a Return Agent, you will:
- Welcome all customers back to the facility by exhibiting an approachable and welcoming presence
- Inspect returning vehicles for damage, mileage, and fuel level
- Secure vehicle keys from the customer and ensure that all luggage and personal belongs are removed
- Complete appropriate forms and paperwork to notify management of any mechanical damage and/or issues to the vehicle
- Review the final rental contract with the customer and explain all charges
As an Exit Booth Agent, you will:
- Have an eye for detail
- Engage customers leaving the facility with a polite and enthusiastic tone
- Validate that customer rental agreement is complete and accurate
- Scan all required documents/agreements, keeping all paperwork neatly organized
- Acquire customer signature on printed checkout slip
- Maintain the appearance of the booth - both inside and outside the surrounding area
- Wish customers a safe journey and ask if they need information, directions, landmarks, etc.
We offer:
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
