What are the responsibilities and job description for the Rental Sales Agent - Rental Car position at Fox Rent A Car Inc.?
Fox Rent A Car, a subsidiary of Europcar Mobility Group USA, is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers' evolving needs. With attractive alternatives for short-term rentals and long-term vehicle usage, Fox Rent A Car offers a diverse range of mobility-related services nationwide. Join our dynamic team and be part of a company dedicated to delivering excellent customer service and driving the future of mobility.
Are you ready to take your sales career to new heights? At Fox Rent-A-Car, we're searching for dynamic Rental Sales Agents who excel at delivering top-notch customer service. This is the perfect opportunity if you have a passion for sales, a positive attitude, and the ability to thrive in a fast-paced environment. In this role, you’ll have the chance to engage with customers, understand their needs, and offer tailored solutions that enhance their rental experience. With the potential to earn top pay, the sky's the limit!
Key Sales Duties:
- Maximize Sales Opportunities: Consistently offer optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
- Utilize Effective Sales Techniques: Build rapport through open-ended questions, apply top-down sales strategies, emphasize product features and benefits, and skillfully overcome customer objections.
- Exemplary Customer Service: Acknowledge customers in line, smile, make eye contact, use the customer’s name, and maintain composure even in challenging situations.
- Achieve Sales Targets: Meet or exceed Monthly Sales Performance Standards, demonstrating consistent success in sales goals.
- Follow Approved Sales Processes: Use company-approved, service-based sales dialogues with integrity and professionalism to ensure customer trust and satisfaction.
- Accurate and Efficient Rental Processing: Qualify and process customer rentals precisely, paying close attention to detail and ensuring all transactions are handled efficiently.
- Comprehensive Customer Engagement: Review rental parameters with all customers, ensuring they fully understand rates, optional charges, and services. Provide clear answers, offer maps and directions, and promptly resolve customer service issues.
Top Sales Skills Required:
- Sales Background: Proven sales experience in a dynamic, fast-paced environment.
- Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services.
- Sales Techniques: Proficient in rapport building, top-down sales strategies, and overcoming customer objections.
- Customer Service Excellence: Strong ability to acknowledge customers, maintain a positive attitude, and resolve issues professionally.
- Sales Performance: Demonstrated success in meeting or exceeding Monthly Sales Performance Standards.
- Integrity in Sales: Adherence to company-approved sales processes focusing on integrity and professionalism.
- Attention to Detail: Precision in qualifying and processing customer rentals with high accuracy.
- Effective Communication: Clear and concise in explaining rental parameters, answering customer questions, and offering assistance.
We offer:
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company Life Insurance
- Company paid AD&D Insurance
- Flexible spending accounts & other voluntary benefits
- Parental leave
- Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
