What are the responsibilities and job description for the (ORD) Rental Agent - Rental Car position at Fox Rent A Car?
$17.00 Hourly & Commission
Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals, long-term vehicle usage, and a growing range of mobility-related services.
Are you ready to take your sales career to new heights? At Fox Rent-A-Car, we're searching for dynamic Counter Sales Professionals who excel at delivering top-notch customer service. This is the perfect opportunity if you have a passion for sales, a positive attitude, and the ability to thrive in a fast-paced environment. In this role, you’ll have the chance to engage with customers, understand their needs, and offer tailored solutions that enhance their rental experience. With the potential to earn top pay, the sky's the limit!
Key Sales Duties:
- Maximize Sales Opportunities: Consistently offer optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
- Utilize Effective Sales Techniques: Build rapport through open-ended questions, apply top-down sales strategies, emphasize product features and benefits, and skillfully overcome customer objections.
- Exemplary Customer Service: Acknowledge customers in line, smile, make eye contact, use the customer’s name, and maintain composure even in challenging situations.
- Achieve Sales Targets: Meet or exceed Monthly Sales Performance Standards, demonstrating consistent success in sales goals.
- Follow Approved Sales Processes: Use company-approved, service-based sales dialogues with integrity and professionalism to ensure customer trust and satisfaction.
- Accurate and Efficient Rental Processing: Qualify and process customer rentals precisely, paying close attention to detail and ensuring all transactions are handled efficiently.
- Comprehensive Customer Engagement: Review rental parameters with all customers, ensuring they fully understand rates, optional charges, and services. Provide clear answers to questions, offer maps and directions, and promptly resolve customer service issues.
Top Sales Skills Required:
- Sales Background: Proven sales experience in a dynamic, fast-paced environment.
- Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services.
- Sales Techniques: Proficient in rapport building, top-down sales strategies, and overcoming customer objections.
- Customer Service Excellence: Strong ability to acknowledge customers, maintain a positive attitude, and resolve issues professionally.
- Sales Performance: Demonstrated success in meeting or exceeding Monthly Sales Performance Standards.
- Integrity in Sales: Adherence to company-approved sales processes with a focus on integrity and professionalism.
- Attention to Detail: Precision in qualifying and processing customer rentals with high accuracy.
- Effective Communication: Clear and concise in explaining rental parameters, answering customer questions, and offering assistance.
We offer:
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company Life Insurance
- Company paid AD&D Insurance
- Flexible spending accounts & other voluntary benefits
- Parental leave
- Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Compensation Package:
- Commission pay
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $17
