CONCESSIONS MANAGER | FOOD & BEVERAGE | FULL TIME

Description

The Fox Theatre in Atlanta is seeking a Full Time Concessions Manager.

The Concessions Manager is responsible for the overall management and operation of the concessions department at the Fox Theatre, ensuring an exceptional guest experience through high-quality food and beverage offerings, efficient service, and operational excellence. This role oversees all aspects of concessions, including staffing, inventory management, financial performance, compliance with health and safety standards, and strategic planning for improvement and innovation.

The ideal candidate is a hands-on leader with strong organizational and operational skills, capable of managing a fast-paced, high volume environment while maintaining exceptional service standards. They will work closely with internal teams, vendors, and staff to ensure the seamless execution of concessions operations for performances, special events, and private functions.

Major Responsibilities: 

• Oversee the entire concessions operation, ensuring efficiency, quality, and service excellence;
• Manage all concessions outlets, including fixed and portable concession stands, specialty bars, and premium service areas;
• Develop and implement operational strategies to optimize workflow and minimize service wait times while maximizing sales;
• Ensure all equipment and concessions areas are properly maintained, clean, and fully operational;
• Establish and enforce policies and procedures to enhance efficiency, safety, and profitability;
• Manage budgets, control costs, and analyze financial performance, ensuring revenue goals are met;
• Oversee inventory control, ordering, and vendor relationships to ensure appropriate stock levels while minimizing waste and loss;
• Conduct regular audits of inventory, sales reports, and cost of goods reports procedures to ensure accountability and accuracy;
• Work with finance and procurement teams to negotiate contracts, monitor pricing, and optimize product offerings;
• Recruit, train, schedule, and supervise all concessions staff, including full-time, part-time, and seasonal employees;
• Develop and implement training programs for concessions employees, ensuring adherence to service standards and regulatory requirements;
• Foster a culture of teamwork, accountability, and exceptional customer service;
• Provide leadership and guidance during events, ensuring smooth execution of concessions operations;
• Ensure an exceptional guest experience by maintaining high standards for food quality, service speed, and cleanliness;
• Monitor customer feedback and implement service improvements based on guest needs and expectations;
• Work collaboratively with marketing and events teams to develop and execute promotions, specialty items, and themed concessions offerings;
• Ensure compliance with all local, state, and federal health and safety regulations, including food handling and alcohol service laws;
• Implement and enforce food safety guidelines and responsible alcohol service policies;
• Conduct regular inspections and staff training to maintain high safety and sanitation standards;
• Others duties as required.

Qualifications

Required Skills, Knowledge, and Qualifications:

• 3–5 years of experience in food and beverage concessions management or high-volume hospitality operations;
• Strong leadership and team management skills with experience in training and supervising staff;
• Excellent organizational, communication, problem-solving, and customer service skills;
• Ability to work in a fast paced environment, while also being adaptable to the changes associated with public events;
• Experience with inventory management, budgeting, invoicing, purchasing, and financial reporting;
• Strong understanding of health and safety regulations and policies related to food service and alcohol sales for a beverage operation;
• Ability to maintain supplies and labor cost controls and adhere to monthly and semi annual budgets;
• Ability to work flexible hours, including nights, weekends, and holidays based on event schedules;
• Proficiency in point-of-sale (POS) systems and Microsoft Office Suite.

Preferred Skills, Knowledge, and Qualifications:

• Bachelor’s degree in hospitality management, business, or a related field;
• Experience working in a performance venue, stadium, or large event-driven environment;
• Certification in food safety (ServSafe Manager) and alcohol compliance (TIPS, TEAM, or similar);
• Experience developing and implementing revenue-enhancing strategies, including upselling and promotional programs.

Essential Physical Requirements:

• Must be able to work extended shifts of 10 hours or more as business dictates;
• Ability to carry or lift items over 50lbs;
• Should be able to traverse the venue, including moving between floors.

Other Requirements:

• Must be able to work variable shifts, including days, nights, weekends, and holidays as needed;
• Ability to adapt quickly to last-minute changes in event schedules and operational needs;
• Strong attention to detail, with the ability to multitask and oversee multiple service areas simultaneously;
• Successful applicants must be able to pass a post-offer, pre-employment background check.

Full-Time Benefits Package Includes:

• Eligibility to participate in Group Health, Vision, & Dental Insurance Plans;
• Employer-Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance;
• Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts;
• Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program;
• Paid Time Off includes vacation, sick leave, and holidays.

About the Fox Theatre
The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From rock concerts and Broadway productions to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms and outdoor terraces. The Fox's premium Marquee Club, presented by Lexus, is a 10,000 sq. ft, three-story luxury bar accessible to all Club Level ticket holders for events at the Fox.  As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater. The Fox Theatre proudly acknowledges its partners' generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, Regions, and Grady Health System.

Notable accolades include 2022 IEBA Theatre of the Year; 2021 Billboard Magazine #1 Highest Grossing Theatre Worldwide (5,000 seats or less); 2021 Pollstar Magazine #2 Theatre Worldwide in Ticket Sales; 2021 Venues Now Magazine #2 Year-End Top Stops (2,001-5,000 seats); 2019 Venues Now #1 Top Stop of the Decade Award for Tickets Sold.

About the Marquee Club Presented by Lexus
The Marquee Club, Presented by Lexus, is the Fox Theatre's premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars and three rooftop environments, including the climate-controlled Conservatory, patio-covered Arcade Terrace, and outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more.  Additional amenities include priority pre-sale ticketing notifications, concierge guest services, and self-parking access to an adjacent lot for some membership levels.

Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call "The Fox Experience." Our staff members are held to the highest Guest Service Standards. Seeing a smile on every guest's face and knowing that you are taking part in making a memory that will last forever is just one of the many perks of working at the Fox.

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.