What are the responsibilities and job description for the Systems Administrator (Hybrid - Oshkosh, Wisconsin) position at Fox World Travel?

As one of Wisconsin's largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to : competitive wages , flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote / hybrid work , a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

A day in the life of a Systems Administrator may include :

Performing configuration, monitoring, administration, and support on computer systems, public cloud environment database, and enterprise-level applications, including but not limited to :

Software-as-a-Service Applications

CRMs

Network Infrastructure

Collaboration Tool Suite

Enterprise Contact Center

System Automation Tools

End-user Computing Environment

Industry-specific Applications

Responding to customer support request tickets, calls and emails as needed, including but not limited to :

Taking ownership and managing support tickets as assigned.

Assisting other team members with troubleshooting to identify root cause and provide technical support when needed.

Updating help desk service ticket work notes, providing updates, status, and completion information.

Collaborating with other departments and external vendors to resolve requests in a timely manner.

Performing regular scheduled systems maintenance, patching, and audits, including backups, ensuring system availability and that effective alerts are in place in the case of failure.

Designing, planning, and implementing new technology solutions aligned with business initiatives.

Tracking and reporting on all physical and cloud-based software and enterprise licenses used by internal associates.

Participating in team rotation of on-call, after-hours support.

Ensuring timely communication of maintenance requirements and effects on system availability.

Ensuring users / customers are provided professional, courteous, and timely support and service.

Maintaining confidentiality with regards to the information being processed, stored, or accessed as part of daily work assignments / requests.

Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Adhering to standards and best practices whenever possible.

Maintaining a favorable and collaborative working relationship with co-workers across all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.

Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Being innovative and recommending new approaches, policies, and procedures to promote continual improvements in efficiency of operations and services performed.

Other duties, projects and alternate assignments as determined by business need.

You'll love this job if you have :

Excellent process management / organization skills.

Information gathering and monitoring skills.

Strong problem-solving skills.

Attention to detail and desire for accuracy.

Ability to comfortably deal with highly complex situations.

Flexibility with the ability to work efficiently and effectively with frequent interruptions.

Curiosity and the desire to always be learning new skills.

This opportunity might be for you if you possess :

Bachelor / associate degree or related IT certifications plus 5 years demonstrated experience in an IT administrative role, preferred.

Familiarity with CRM and ERP systems; preference with specific knowledge of Salesforce or GlobalWare systems.

Knowledge of current cyber security practices and willingness to learn as part of systems administration.

Knowledge of current database technologies including MSSQL and MySQL.

Knowledge of Microsoft SharePoint, Office365, Azure, and Intune including experience with development and administration.

Knowledge of Microsoft Flow and Power Apps.

Knowledge of scripting languages and best practices.

Solid oral and written communication skills to effectively provide technical material and concepts to both laymen and technical audiences.

General understanding of LAN and WAN technologies, and how they are monitored.

Proven ability to provide exceptional customer service by effectively troubleshooting and providing support.

Ability to learn and research new technologies quickly.

Ability to make decisions and judgments while analyzing, evaluating, and problem-solving technical matters.

Ability to work flexible hours within and outside of scheduled shift.

Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.

Ability to regularly lift up to 50 lbs. in order to meet technological needs.

Must possess a valid driver's license and have the ability to drive in order to meet technological needs.

Occasional business travel, up to 25%, may be required for training, meetings, or other events.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note : The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions : "Occasionally" means up to 1 / 3 of working time, "regularly" means between 1 / 3 and 2 / 3 of working time, and "frequently" means 2 / 3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates : Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates : Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

If you share in our passion for teamwork , our vision to have culture, engagement, and innovation at the heart of all our initiatives , we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don't hesitate to apply online at www.foxworldtravel.com / careers .

Work hard, play hard and travel often with the Fox World Travel Team today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

Please review our Privacy Policy at to see how we protect and manage your submitted data.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Apply for this job

Receive alerts for other Systems Administrator (Hybrid - Oshkosh, Wisconsin) job openings

Systems Administrator (Hybrid - Oshkosh, Wisconsin)

What are the responsibilities and job description for the Systems Administrator (Hybrid - Oshkosh, Wisconsin) position at Fox World Travel?

What is the career path for a Systems Administrator (Hybrid - Oshkosh, Wisconsin)?

Job openings at Fox World Travel

Not the job you're looking for? Here are some other Systems Administrator (Hybrid - Oshkosh, Wisconsin) jobs in the Oshkosh, WI area that may be a better fit.

We don't have any other Systems Administrator (Hybrid - Oshkosh, Wisconsin) jobs in the Oshkosh, WI area right now.

AI Assistant is available now!