Account Supervisor

The Position: Foxglove Communications is seeking an earnest and hardworking Account Supervisor to join our team. In this position, you’ll work closely alongside Account Coordinators, Account Executives, Account Directors, and Vice Presidents on a rapidly growing list of acclaimed hospitality clients that span hotels, bars, restaurants, spirits brands, and culinary events across the country. In New York and Philly, our roster includes best-in-class talent, organizations, and properties like Bastia, Ellen Yin and High Street Hospitality Group (a.kitchen, Fork, High Street, High Street Bakery, etc.), Levain Bakery, New June Bakery, Nok Suntaranon, The Dead Rabbit, and Dear Irving, to name a few. The ideal hire excels at consistently providing thoughtful communication in a fast-paced, autonomous environment. Those who enjoy a small-company feel and who are drawn to a service-based and hospitality-driven culture should apply.*

*Note: Candidates must be based in New York, New Jersey, or Philadelphia. You will work a hybrid schedule and will be required to have on-site presence at frequent client meetings, media appointments, and events.

Who We Are: Foxglove is a communications consultancy with expertise in brand strategy, PR and marketing. Foxglove was founded by Gia Vecchio, a strategist and storyteller with over a decade of experience across hospitality, travel, beverage, and fashion brands that range from savvy startups to global, household names.

What We Do: Brand Positioning • Marketing Strategy • Media Relations • Media Training • Activation • Content Creation • Social Strategy • Partnerships • Hospitality Consulting

https://www.foxglovecommunications.com

Title: Account Supervisor 

Salary Range: $70,000 - $95,000

Responsibilities:

• Thoughtfully manage client business for a robust roster of accounts 
• Proactive management of accounts under your purview, serving as a project manager and/or day-to-day lead; lean into supervisors for guidance as needed to service the account daily to company standards including: 
• Overseeing strategic planning, executing communications plans, pitching and client reporting - with guidance but little oversight from senior management 
• Demonstrating ownership and accountability towards meeting results and fulfilling the SOW for assigned clients; develop and maintain strong client relationships
• Serve as a shepherd of company culture internally as well as externally in how we service our clients and engage with the media and the broader hospitality industry  
• Support of new business proposals and meetings with prospective clients
• Oversee and support assigned direct reports, including team members at the Senior Account Executive, Account Executive, Account Coordinator, and/or Intern levels
• Proactively take the lead on developing review materials and providing ongoing feedback, fostering a growth path for direct reports; identifying problems and posing solutions before they result in external issues or harm the company; and addressing performance challenges–consulting manager for input and review approvals    
• Actively contribute to Management meetings, developing internal tools and resources, and fostering the company culture 
• Cultivating and maintaining media relationships as well as broadening those relationships to benefit direct reports and the agency as a whole; visiting clients and making beneficial new relationships for Foxglove overall; with a strong focus on national media
• Maintaining awareness of key media awards, events and festivals, cultivating deep relationships with organizers to leverage clients and the agency; ensuring appropriate clients and the agency are submitted; participating in the upkeep of tracking documents 
• Media industry immersion and monitoring of key media outlets; reading and researching local media, relevant lifestyle food magazines, online outlets and influencers; ensuring media lists are current and effective 
• Lead PR initiatives and in-market activations, including deskside appointments, interviews, FAM trips, media events in markets across the U.S.
• Manage event organization, managing lists, invitations, and run-of-shows 
• Research, write, edit and distribute press materials; and mentor direct reports in doing the same 
• Draft and disseminate agendas, press kit materials, client bios, website copy and curated pitches
• Oversee and maintain account reporting and thoughtfully share results 
• Lead ideation for campaigns, strategic events, and partnerships
• Recognize and bring client issues to supervisor’s attention with a proposed solution(s); ability to navigate smaller client issues independently  
• Establish trusted partnerships with peers, clients, and media; create channels of communication to keep them informed
• Interview prospective candidates and lead onboarding process

Requirements:

• 4 years PR agency experience, directly related to the hospitality field, is a must
• Active, demonstrable, and strong existing media relationships in the hospitality sector and dedication to developing new media relationships, visiting clients & making beneficial new relationships for Foxglove
• Passion for hospitality and travel
• Management experience and track record of successfully training and developing junior level employees 
• Effective pitching skills and results garnered from proactive pitching efforts
• Energetic, self-directed, and self-motivated
• Exceptional attention to detail
• Displays a sense of urgency, ownership and drive to get things done
• Excellent presentation skills and ability to connect and work collaboratively with a client team to find creative story angles and target media
• Willingness to visit clients and travel for company obligations and to develop new media relationships
• Experience successfully driving media relations and thought-leadership campaigns
• Strong time management and project management skills
• Must be able to occasionally work night/weekend hours for client events 
• Experience with relevant industry software: Google Suite (Drive, Sheets, Docs, Slides), MuckRack, Asana, etc.
• Social media literacy (past social experience is a plus)
• Bachelor’s degree