What are the responsibilities and job description for the Post Sales Solutions Engineer position at Foxit?
About Foxit
Foxit is a leading provider of innovative PDF solutions, empowering businesses and individuals with high-performance document productivity tools. Our mission is to revolutionize digital document workflows with smart, secure, and user-friendly PDF software solutions.
Position Overview
As a Post-Sale Solutions Engineer at Foxit PDF, you will be a key player in bridging technical implementation and customer success for our enterprise clients and channel partners. You will work closely with customer-facing and technical teams to ensure smooth deployment, adoption, and ongoing success of Foxit PDF solutions.
Key Responsibilities
Technical Support & Guidance: Collaborate with the Customer Success team to provide technical support, feature implementation, integration assistance, and troubleshooting for enterprise customers.
Customer Training: Deliver customized training sessions to enterprise clients' end users, helping them maximize Foxit PDF Editor functionality and best practices.
Pre-Sales Support for MSP/Channel Partners: Assist with technical demonstrations of Foxit solutions to support sales activities for Managed Service Providers (MSP) and Channel Partners.
Admin Console & SSO Configuration: Guide partners through the setup of the Foxit Admin Console and Single Sign-On (SSO) configuration to ensure a seamless experience.
Product Collaboration: Document technical requirements and feature requests from enterprise customers and collaborate with the product teams to drive solution development.
Technical Documentation: Create and maintain technical documentation for common implementation scenarios, ensuring clarity and accessibility for both internal and external users.
Qualifications & Skills
Proven experience in a technical solutions engineering, technical support, or implementation role
Strong understanding of PDF solutions, document management, or enterprise software deployment
Experience working with enterprise clients and channel partners in a post-sale capacity
Familiarity with Single Sign-On (SSO) authentication, enterprise software deployment, and admin console setup
Ability to conduct effective technical training sessions and demos
Strong problem-solving skills and ability to communicate complex technical concepts clearly
Excellent documentation skills and attention to detail
Comfortable working in a fast-paced, customer-centric environment
Why Join Foxit?
Be part of a rapidly growing and innovative company in the digital document industry
Collaborate with a dynamic, global team
Competitive salary and benefits package
Opportunities for professional growth and development
If you're passionate about bridging technical expertise with customer success and want to make an impact in the world of digital document solutions, we’d love to hear from you!
