Front Desk Agent

Under the supervision of the Front Office Shift Manager, the incumbent greets and registers guests providing courteous front desk services.

Duties And Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settles account balances of departing guests by accepting payment and handling cash drawer.
• Investigates and resolves general billing discrepancies.
• Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel.
• Prints and processes routine reports and may assist in the training of new departmental employees.
  
  

Education/Qualifications

• High School diploma as well as prior high-volume customer service experience .
• Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction.
• Must possess basic math skills necessary to accurately calculate and process guest payments.
• Required to pass a basic math test.
• Provides 5-Star service and adheres to department service guidelines for all guests.
  
  

Physical Demands

• Position requires ability to stand and walk 100% of the time.
• Extensive periods of data entry are required.
• Must have the ability to lift up to 50lbs.
  
  

Work Environment

• The environment is a fast paced atmosphere with a moderate amount of noise.
  
  

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER