What are the responsibilities and job description for the Business Representative position at FPC of Savannah?
General Description
The Business Representative serves as the first point of contact between clients and internal departments, focusing on customer service and resolving operational issues. This role involves providing daily tactical support for client accounts.
Essential Job Functions
- Manage daily tactical requirements of client(s) :
- Interface with clients, translating their needs into deliverables.
- Investigate and resolve client or internal issues.
- Coordinate with internal departments for client solutions.
- Communicate proactively about business issues and opportunities.
- Prepare accurate client reports and ensure timely delivery.
- Manage inventory levels and ensure accurate stock forecasting.
- Support order management, including backlog and new part setup.
- Assist with pricing and invoicing.
- Coordinate client projects and service launches.
- Handle first-level escalations and ensure contract obligations are met.
- Disseminate program specifications to internal teams.
- Support business reviews by preparing data and presentations.
- Participate in forecasting, project management, and continuous improvement.
- Assist in identifying opportunities to optimize infrastructure for clients.
- Understand complex pricing models for accurate invoicing.
- Monitor and maintain Key Performance Indicators (KPIs) and dashboards.
- Interpret ZIP code mapping for logistics.
- Create and present PowerPoint presentations for clients and teams.
- May mentor new employees.
Non-Essential Job Functions
Other duties as requested.
Position Qualifications
