What are the responsibilities and job description for the IT Systems & Support Specialist position at FPL FOOD, LLC?
Summary of Position:
Responsible for technical support of computers, printers, and software applications at facilities. Acts as member of IT project team for corporate wide systems and projects.
Hour of Operation:
Must be able to work rotational shifts of 4:30am to 1pm and 8am to 5pm, Monday thru Friday with occasional Saturday work.
Essential Functions:
- Technical support for end users.
- Perform system back up procedures for all location servers.
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
- Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches intranet, LANs, WANs, and network segments.
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Setting up new users and giving them access to the intranet.
- Managing and maintaining the file servers.
- Strong knowledge of Cisco Switches, Routers, Access Points.
- Strong knowledge of systems (laptops, desktops, printers, MCF, and thermal printers).
- Maintain documented hardware and software inventories including all licenses and maintenance agreements.
- Responsible for hardware/software installation and upgrades.
- Maintain, troubleshoot, and repair all computer related hardware issues.
- Document and report system issues to manager.
Special Skills:
- Must Demonstrate: Recognized leadership ability and strong interpersonal skills.
- Excellent communication skills.
- The ability to effectively work with coworkers, vendors, contractors, and customers.
- Must have manufacturing experience.
Education:
- Bachelor’s degree in computer science or related field.
Experience:
- At least 2 years’ work experience in information technology in manufacturing industry.
Skills, Competencies, & Other Qualifications:
- Competent in Critical thinking and root cause analysis.
- Excellent communication, written and oral, and customer service relationship skills. Ability to tailor message to the audience, exercise persuasion, and diplomacy.
- Ability to work effectively in a team atmosphere.
- Ability to handle various responsibilities simultaneously, ability to prioritize multiple projects.
- Working knowledge of Windows operation system
- Knowledge of WAN, LAN, and wireless networks
- Able to work after hours and on weekends as needed or required
- Ability to follow maintenance and performance guidelines as provided by manager.
- Knowledge of manufacturing industry.
- Able to run cat 5 cables.
Travel Requirements:
- Up to 25% travel visiting manufacturing facilities. Position requires time spent on the manufacturing floor.
DISCLAIMER: The Position Description is intended to describe the general nature and level of work being performed by employees assigned to this classification. It should not be construed as an exhaustive list of all responsibilities, duties or skills required of employees assigned to this position.
