G01 - Engagement Manager

The Digital Products team is committed to driving digital transformation by designing and developing software applications that enhance services for various agencies. Our goal is to empower organizations with tools to better serve their stakeholders and improve overall efficiency.

We are seeking a proactive and people-oriented individual who excels in relationship-building, fostering community, and promoting the adoption of innovative digital products. Join a dynamic team that prioritizes excellence, efficiency, and impact in every project.

What to expect

• You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include :
• Understanding in-depth how to use, configure, and work with our product.
• Assisting in the development and execution of marketing / outreach campaigns to build awareness of our product.
• Running workshops, events, webinars, etc. to deepen understanding and desire for our products, and to identify potential leads / customers.
• Acting on leads to understand customers' needs and advising them on how our product can address these needs, with an aim for conversion.
• Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably.
• Driving customer success by providing advice to existing users on how they can best use the product (or new features) to meet their needs.
• Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy.

How to succeed :

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