What are the responsibilities and job description for the Retail Key Holder position at FR & Company?
Nestled in the heart of Historic Main Street St. Charles, FR & Company focuses on curating a collection of apparel, accessories and gifts that can complement any woman's life. We're searching for additional team members who have an interest in women's fashion and find joy in helping our customers find the perfect fit.
The Keyholder, in partnership with store management, creates a customer centric environment aligning with FR & Company values. The keyholder supports the store goals which include exceptional customer service, sales goals, loss prevention, visual merchandising and store cleanliness.
Key Responsibilities:
Keyholder Duties:
- Open and close the store independently, ensuring all procedures are followed.
- Provide leadership and support to the sales team, ensuring smooth daily operations.
- Handle cash and process transactions in an accurate and efficient manner.
Visual Merchandising:
- Maintain product displays, ensuring they are always neat, organized, and replenished.
Customer Service:
- Greet and assist customers in a friendly, approachable manner, providing exceptional service.
- Help customers find the perfect products, answer questions, and offer personalized recommendations.
- Address customer concerns or issues promptly and professionally.
- Assist clients with styling advice and help them make fashion-forward choices.
Team Collaboration:
- Provide coaching and support to store associates to maintain a high level of customer service and sales performance.
- Assist in training new staff members, particularly in visual merchandising and product knowledge.
Store Maintenance:
- Ensure the store is clean, organized, and visually appealing at all times.
- Manage inventory levels, assist with stock rotation, and handle product shipments and restocking.
Qualifications:
- Proven experience in retail, with at least 1-2 years in a keyholder or supervisory role.
- Must be at least 18 years old
- Excellent communication skills and ability to work well in a team environment.
- Ability to open and close the store independently and handle keyholder responsibilities with reliability.
- Strong customer service orientation and a proactive attitude.
- Basic cash handling and POS system experience.
- Flexibility to work evenings, weekends, and holidays as needed.
Availability:
- 18-24 hours per week
- 3-4 days on average per week
- Sunday availability required
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 18 – 24 per week
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $15
