Visual Merchandising Retail Key Holder

Nestled in the heart of Historic Main Street St. Charles, FR & Company focuses on curating a collection of apparel, accessories and gifts that can complement any woman's life. We're searching for additional team members who have an interest in women's fashion and find joy in helping our customers find the perfect fit.

The Keyholder, in partnership with store management, creates a customer centric environment aligning with FR & Company values. The keyholder supports the store goals which include exceptional customer service, sales goals, loss prevention, visual merchandising and store cleanliness.

A visual merchandising focus for a Keyholder role means that, in addition to the core responsibilities of opening, closing, and overseeing store operations, the Keyholder will also play a key role in shaping the store’s appearance and overall shopping experience. Visual merchandising involves creating displays, layouts, and environments that attract customers, highlight key products, and encourage sales—all while staying true to the brand’s aesthetic and identity.

In essence, a Visual Merchandising Focus for a Keyholder means they’re not just responsible for keeping the store running day-to-day, but also for actively contributing to the store’s aesthetic, atmosphere, and sales strategies. It’s about ensuring the store looks its best and is strategically arranged to both attract customers and drive sales.

Key Responsibilities:

Keyholder Duties:

• Open and close the store independently, ensuring all procedures are followed.
• Provide leadership and support to the sales team, ensuring smooth daily operations.
• Handle cash and process transactions in an accurate and efficient manner.

Visual Merchandising:

• Design and implement creative and visually appealing displays that reflect the store's brand, seasonal themes, and product assortment.
• Maintain product displays, ensuring they are always neat, organized, and replenished.
• Regularly update window displays and in-store layouts to keep the shopping environment fresh and engaging.
• Work with management to plan and execute promotions, sales events, and seasonal installations.

Customer Service:

• Greet and assist customers in a friendly, approachable manner, providing exceptional service.
• Help customers find the perfect products, answer questions, and offer personalized recommendations.
• Address customer concerns or issues promptly and professionally.
• Assist customers with styling advice and help them make fashion-forward choices.

Team Collaboration:

• Provide coaching and support to store associates to maintain a high level of customer service and sales performance.
• Assist in training new staff members, particularly in visual merchandising and product knowledge.

Store Maintenance:

• Ensure the store is clean, organized, and visually appealing at all times.
• Manage inventory levels, assist with stock rotation, and handle product shipments and restocking.

Qualifications:

• Proven experience in retail, with at least 1-2 years in a keyholder, supervisory, or visual merchandising role.
• Must be at least 18 years old
• Strong understanding of visual merchandising principles, with an eye for detail and a passion for creativity.
• Excellent communication skills and ability to work well in a team environment.
• Ability to open and close the store independently and handle keyholder responsibilities with reliability.
• Strong customer service orientation and a proactive attitude.
• Basic cash handling and POS system experience.
• Flexibility to work evenings, weekends, and holidays as needed.

Availability:

• 18-24 hours per week
• 3-4 days on average per week
• Sunday availability required

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 18 – 24 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $15