What are the responsibilities and job description for the IT Technical Support Specialist position at Fraley & Schilling?
Position Summary
The purpose of the Informational Technology (IT) Technical Support Specialist position is to provide informational technology support company wide to team members across all locations.
**This is an in-office role and will not be remote**
Roles & Responsibilities
- Hardware support and set-up to include work stations, basic networking, VoIP phones, cell phones, Android tablets and other IT needs as assigned by the Director of IT
- Software support and set-up to include, but not limited to; Google Workspace, TMW, Greenshot, virtual printers, etc.
- Responsible for case tracking of IT tickets for documentation of issues and future troubleshooting
- Responsible for timely, accurate, and professional replies to team members via IT tickets
- Responsible for maintaining computers with routine evaluation and inventory, reporting to the Director of IT any orders needed
- Conduct tests of hardware and software as advised by the Director of IT
- Provide remote support to other terminals as well as remote employees
- Creation of Knowledge Base articles to improve team member self help options
- Set-up resources and account creation for new team members
- Alternate weekends on-call
- Assist in special information technology projects as assigned by the Director of IT
Skills & Qualifications
- Advanced problem solving skills
- Ability to troubleshoot for any hardware, software and network issues
- Knowledge of computer hardware and software including; storage, memory, processors, peripherals, and applications
- Android OS experience
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of service
- Ability to work independently and as part of a team
- Excellent communication - written and verbal
Education & Experience
- High School Diploma (GED) or equivalent required
- CompTia A certification preferred, but not required
- CompTia Network certification preferred, but not required
Job Type: Full-Time
Benefits:
- Medical Insurance
- Health Savings Account (HSA) with Employer Matching
- Employee Stock Ownership Plan (ESOP)
- Dental Insurance
- Vision Insurance
- Employer Paid Life Insurance
- Voluntary Life Insurance
- Employer Paid Short-Term Disability
- Long-Term Disability
- Accident Coverage
- Hospital Indemnity Coverage
- 401(k) and Employer Matching
- Paid Time Off
Schedule: Monday - Friday 8:00am - 5:00pm with rotating weekends on call
Annual Salary Pay Range: $35,000 - $45,000
Fraley and Schilling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $35,000 - $45,000
