Pest Control Technician

Frame’s Pest & Wildlife Control is a locally owned and third-generation family operated business for over 50 years. We service Northwest Ohio and Southeast Michigan with customized pest and wildlife management systems.

As a local, family owned company, we’ve grown to become the largest in Northwest Ohio. All of our technicians are licensed, insured, and highly trained. We provide the most up-to-date services proven to eliminate pests such as termites, ants, wasps, and bed bugs. Although we may be considered to be a small company, we can handle it all as a big family!

Summary:

We are seeking a full time Pest Control Technician to join the Frame’s Family! The ideal candidate will enjoy working independently, possess the ability to problem solve effectively, and have a strong desire to provide exceptional customer service.

Job Type: Full Time (8am-5pm) and some weekends during our busy season.

Responsibilities:

Customer Communication and Support:

• Answer customer and technician phone calls promptly and professionally, addressing any concerns or questions related to pest control services.
• Provide accurate information regarding services, pricing, and scheduling to both current and potential customers.
• Ensure that all customer interactions are recorded accurately in the system for future reference and follow-up.

Scheduling and Route Management:

• Manage customer scheduling efficiently using the designated software tools, ensuring that appointments are booked promptly and technician routes are optimized.
• Support technicians by organizing their daily work schedules and adjusting routes as necessary to meet service demands and customer needs.
• Take the lead in rescheduling appointments during periods of high demand or technician availability changes.

Sales of Pest Control Services:

• Assist customers in understanding the value of both residential and commercial pest control services.
• Use sales techniques to upsell or cross-sell additional services based on customer needs.
• Meet and exceed sales targets for pest control services to support company growth.

Documentation and Record Management:

• Maintain detailed and accurate notes on customer accounts, ensuring that all communications, service records, and technical notes are up to date and accessible.
• Handle confidential customer and company information with the highest level of discretion and organization.

Team and Technician Support:

• Assist with various office duties, including making outbound calls, filing, and other administrative tasks as needed.
• Serve as the primary contact for field technicians, supporting them in managing their schedules, customer interactions, and any issues that arise during service.
• Collaborate with the technician team to ensure smooth and efficient daily operations.

Key Performance Indicators (KPIs):(KPIs will be defined based on company goals and job performance metrics. Example areas include:)

• Customer Satisfaction (CSAT): Percentage of satisfied customers based on follow-up surveys.
• Appointment Scheduling Efficiency: Percentage of appointments scheduled and completed on time.
• Sales Conversion Rate: Percentage of phone calls that result in confirmed sales or service upgrades.
• Technician Schedule Optimization: Number of technician routes optimized for efficiency and time management.
• Documentation Accuracy: Accuracy and completeness of account records and service notes.

Qualifications:

• High School Diploma or GED required.
• No prior pest control experience necessary.
• Ability to pass a background check and drug screening.
• Ability to work some Saturdays during the busy season (determined as a 10-week period).
• Ability to read and understand technical material related to pest control services.
• Strong verbal and written communication skills, with the ability to express oneself professionally.
• Must have passed the Core and General ODA Licensing Tests.
• Excellent organizational skills, with an emphasis on confidentiality and attention to detail.

Compensation and Benefits:

• Overtime pay, commission pay, and access to a 401(k) plan.
• Health insurance with an optional dental plan.
• 9 paid holidays and paid vacation.
• Opportunities for professional development and advancement within the company.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay
• Overtime pay

Schedule:

• 10 hour shift
• 8 hour shift

Ability to Relocate:

• Oregon, OH: Relocate before starting work (Required)

Work Location: On the road

Salary : $17 - $22