Domaine Lumineux: On-Call Tasting Room Associate

Established in 2019, Domaine Lumineux pays homage to Francis Ford Coppola’s deep fascination with science and honors the profound interplay between light and wine. The Domaine Lumineux vineyard is located in the renowned Dundee Hills in the northern part of the Willamette Valley. Pinot Noir was first planted in the Dundee Hills in 1965, which today is considered one of the premier Pinot Noir growing regions in the world. Domaine Lumineux produces award-winning wines made exclusively from fruit grown on our 42-acre, LIVE Certified sustainable vineyard. The new Domaine Lumineux Tasting Room will be opening in Downtown Newberg, Oregon early 2024.

Job Summary: Domaine Lumineux seeks energetic and enthusiastic candidates for variable positions within our Hospitality department. The primary functions of these positions are to promote the sales of wine and non-wine merchandise, enhance The Family Coppola’s company image and provide exceptional customer service, while cultivating a positive, safe, and inclusive environment for everyone.

Equity Statement: All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Safety Statement: All employees shall follow safe practices according to the injury and illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.

Essential Duties and Responsibilities 

70% Sales and Service:                           

• Host experiences that educate guests on history, brands, vineyards, winemaking, and wines, ultimately leading to an engaging experience that creates brand loyalty, and wine sales.
• Create a memorable experience for all guests who enter the property through a high standard of customer service.
• Manage high volume wine and merchandise transactions.
• Build relationships with guests to maximize the sale of wine, merchandise and winery tours and experiences.
• Engage in conversations with guests and provide them with a genuine and personable experience.
• Create opportunities to sell other events, services and experiences offered on the property.
• Present the benefits of the Academy program to guests, contributing to the growth of the wine club and obtaining goals.
• Work as a team with other associates to reach daily and monthly sales targets.
• Conduct various levels of tours including daily public tours, trade/VIP tours, pre-arranged group tours, and vineyard tours.
• Manage multiple groups at a time, keeping track of their tasting progress, and anticipating their needs.
• Monitor guests for intoxication and adhere to OLCC guidelines.
• Facilitate shipping to customers and meet all compliance and regulatory requirements of wine shipments.

 30% Daily Operations:

• Ensure smooth daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guests are being engaged and entertained.
• Process transactions, stock wine, and assist guests with purchases.
• Perform opening and closing duties.
• Accurately process transactions on register system and properly handle cash.
• Follow all safety practices, trainings and proactively mitigate risks for both employees and guests.
• Maintain clean and organized environment and take part in housekeeping efforts.
• Prepare various food items boards to company standards and adhere to food safety guidelines.
• Support and embrace company policy.
• Pack and prepare member wine allocations.

Supervisory Responsibilities:  N/A.

Job Requirements

Education/Experience:

• High school diploma or GED required.
• One to two years of retail, customer service or tasting room experience and/or training preferred; or equivalent combination of education and experience.

Knowledge, Skills & Abilities:  

• Customer Service focused with a sincere desire to create a memorable guest experience.
• Strong sales background.
• Warm, personable demeanor.
• Flexible and a team player.
• Embrace a diverse and inclusive environment.
• Self-motivated and professional with the ability to multi-task.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent communication skills.
• Highly organized, accurate and detail oriented.
• Wine knowledge and passion for wine.
• Ability to maintain a positive work atmosphere by communicating effectively with clients, management, peers, and subordinates.
• Computer proficiency in basic database management.
• Weekends, Holidays, and some evenings required.
• Ability to work outside during the warm months.

Other:  

• Must be 21 years or older.
• OLCC certification required within 90 days of employment.
• Food Handlers certification required.

Physical Demands:

N (Not Applicable)-Activity is not applicable to this occupation.

O (Occasionally)-Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)

F (Frequently)-Occupation requires this activity from 33% - 66% of the time (2.5-5.5 hrs/day)

C (Constantly)-Occupation requires this activity more than 66% of the time (5.5 hrs/day)

 Stand-F, Walk-F, Sit-O, Handling/Fingering-C, Reaching Outward-C, Reaching Above Shoulder-F, Climb-O, Crawl-N, Squat or Kneel-O, Bend-F, Working at the Computer-F

 Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound (i.e. Machinery/tractor sounds)
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) (Steel toe boots, safety glasses)

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acknowledgments:  The above information is representative of the work performed in this position; however, it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.