Front Desk Supervisor - Hotel

$500 Sign-On Bonus for Full Time, Permanent, Hourly Associates.

$250 Sign-On Bonus for Part Time, Permanent, Hourly Associates.

FREE Meals during work shift!

Hours: 3pm - 11pm

Flexible Availability Monday through Sunday (5 days).

Pay Rate: $20-$22 hr. Paid Parking.

Who we are

Steeped in fascinating history dating back to 1924, the Francis Marion Hotel heralded a new era of Charleston Hospitality amidst the Charleston Renaissance. Named for Revolutionary War Hero Francis Marion, the hotel became an iconic landmark recognized by Historic Hotels of America- featuring grand ballrooms, historic architecture and rich Charlestonian history. With its prime location across from Marion Square, the Francis Marion Hotel has been at the heart of the community as a major destination for weddings, galas, conferences and more. For nearly a century, the Francis Marion has been known for its exceptional hospitality and service.

Why Work for Us?

We practice daily core values of: “Anticipate, Exceed, Empower, Teamwork, and Preservation”. Our employees take pride in the work they do, are valued, and celebrated for their contributions. One of the ways employees are appreciated is by offering an extensive benefits package, to include Medical Insurance, Ancillary Group Benefits, Paid Time Off, Paid Holidays, in addition to an Inspiring Leadership Executive Team, that promotes multiple opportunities of excellence such as “The Keys to Success”. The Francis Marion Hotel values community relationships and engagement with involvement in various organizations: The Thanksgiving Food Drive, Back to School drive, philanthropic partnerships with local organizations such as the March of Dimes, Historic Preservation Society, East Cooper Community Outreach, Toys for Tots, Breast Cancer Awareness, the Good Catch Program, and more.

The Front Office Supervisor position plays a key role in helping our guests create memories that will last a lifetime. This person must be energetic, upbeat, outgoing, and willing to lead our Francis Marion staff by example. The Front Office supervisor is primarily responsible for handling all guest interactions and going beyond to exceed guest requests. This position is responsible for checking in and out guests of the hotel while also providing information about hotel services, features, and room amenities. This supervisor is responsible for all guest service agent duties as well as; scheduling, inventories, training new staff to four diamond levels, resolving customer challenges, and aiding in all departments of the Francis Marion Hotel.

Efficient and friendly check in and out of guests of the Francis Marion while maintaining Four- Diamond standards.

Act as the hotel’s central source of information, providing it to inquiring guests. This knowledge must extend from hotel statistics to local attractions and directions.

Resolve customer complaints and taking ownership of guest service shortfalls to recover our guests in accordance with standards of the hotel.

Completing the scheduling of the Front Office Department weekly.

Taking inventory of guest and office supplies and doing orders monthly.

Training new staff on all standards of the property and exceeding 4 diamond standards.

Report all safety hazards and suspicious person or activities to Security.

Know all safety and emergency procedures and your role in assisting during these times.

Attend all monthly and required hotel meetings.

Experience in a Four-Diamond quality organization is preferred but not necessary.

Knowledge in property management systems is a highly desirable.

Technical proficiency in Microsoft applications is required.

Previous customer service experience in a high volume setting is also preferred, with the ability to problem solve, and provide exceptional service.

ü Excellent Communication skills- both verbal and written required.

ü Excellent organization and time management skills.

ü Good interpersonal skills required.

ü Excellent listening skills required.

ü Basic mathematical skills required.

ü Strong attention to detail.

ü Ability to multi-task in a high-paced environment.

ü Must be adaptable and flexible to change.

ü Ability to work a flexible schedule and be able to work weekends and holidays.

ü Ability to make quick decisions and possess good judgment.

Required to stand for long period. Ability to lift up to 50 pounds.

The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

Salary : $20 - $22