What are the responsibilities and job description for the Hotel Front Desk Agent PM position at Francis Marion Hotel?
$500 Sign-On Bonus for Full Time, Permanent, Hourly Associates.
$250 Sign-On Bonus for Part Time, Permanent, Hourly Associates.
FREE Meals during work shift!
Pay Rate: $18.50 hr.
Hours: 3 pm - 11 pm
Available to work weekends. This position is part time.
Who we are
Steeped in fascinating history dating back to 1924, the Francis Marion Hotel heralded a new era of Charleston Hospitality amidst the Charleston Renaissance. Named for Revolutionary War Hero Francis Marion, the hotel became an iconic landmark recognized by Historic Hotels of America- featuring grand ballrooms, historic architecture and rich Charlestonian history. With its prime location across from Marion Square, the Francis Marion Hotel has been at the heart of the community as a major destination for weddings, galas, conferences and more. For nearly a century, the Francis Marion has been known for its exceptional hospitality and service.
Why Work for Us?
We practice daily core values of: “Anticipate, Exceed, Empower, Teamwork, and Preservation”. Our employees take pride in the work they do, are valued, and celebrated for their contributions. One of the ways employees are appreciated is by offering an extensive benefits package, to include Medical Insurance, Ancillary Group Benefits, Paid Time Off, Paid Holidays, in addition to an Inspiring Leadership Executive Team, that promotes multiple opportunities of excellence such as “The Keys to Success”. The Francis Marion Hotel values community relationships and engagement with involvement in various organizations: The Thanksgiving Food Drive, Back to School drive, philanthropic partnerships with local organizations such as the March of Dimes, Historic Preservation Society, East Cooper Community Outreach, Toys for Tots, Breast Cancer Awareness, the Good Catch Program, and more.
The Front Desk Agent position plays a key role in helping our guests create memories that will last a lifetime. We are looking for individuals that are energetic, upbeat, outgoing, and willing to shine as part of our Francis Marion Hotel staff. The Front Desk Agent is primarily responsible for handling all guest interactions and going beyond to exceed guest expectations.
The Front Desk Agent is responsible for the arrival and departure of our guests while also providing information about hotel services, features, and room amenities. The Front Desk Agent may also be responsible for coordinating any special guest requests, handling VIP’s, group arrivals, and following up on inquiries left by guests.
Essential Duties/Responsibilities
- Efficient and friendly check in and out of guests of the Francis Marion while maintaining AAA Four-Diamond standards.
- Distributes mail, messages or packages to registered guests or hotel personnel.
- Act as the hotel’s central source of information, providing it to inquiring guests. This knowledge must extend from hotel statistics to local attractions and directions.
- Handle Credit and cash according to procedures.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, check cashing, and safety deposit boxes, etc.
- Answer the phone positively and with professional phone etiquette.
- Must help keep front desk and all employee areas clean.
- Performing courtesy callbacks to guests inquiring into their stay and room appearance.
Physical Demands in the Work Environment
- Be able to stand for long periods.
- Ability to move from place to place in the kitchen and upstairs.
- Lift up to 25lbs.
The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Job Type: Part-time
Pay: $18.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $19
