What are the responsibilities and job description for the Financial Counselor position at Franciscan Health?
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Contact patients to assist with discrepancies in insurance coverage, rescheduling options and financial security of services scheduled to be rendered.
Responsible for self-pay, Medicare, and various other work queues created for Financial Counseling Department including Medicare days and lifetime reserve forms.
Contact patient for Point of Service Collection (POS) and post payment as appropriate and work with Patient Access Staff at the hospital site in POS goals.
Review and understand insurance eligibility.
Educate patients as appropriate on insurance coverage, benefits, and liability.
Work closely with Scheduling, Ancillary Departments, Insurance Verifier, Billing, Collections, Enterprise Management, Customer Service and third-party vendors.
Analyze available documentation and use software or hospital resources to calculate and explain the expected charges for the services being provided, the amount expected from the payer, and the amount owed by the patient or responsible party.
Document pertinent account information clearly, concisely and timely in the account record.
Explain payment options and financial assistance to the patient or responsible party, and determines the number of payments on payment plans for self-pay balance per policy.
Meet with patients to review post-service billing concerns and facilitate customer complaints and service excellence complaints.
Meet with patients and their family in patient rooms for specific needs with financial counseling during a patient’s stay.
Provide financial assistance education and facilitate the paperwork upon patient requests.
Review all learning material provided by the management team.
QUALIFICATIONS
Preferred associate's degree
Required High School Diploma/GED
1 years Revenue Cycle Required
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
