What are the responsibilities and job description for the Supervisor Guest Services position at Franciscan Health?
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT CAN YOU EXPECT
Gather, analyze and report to evaluate and improve services.
Monitor interpreting agencies; assess the performance of contracted interpreting agencies; resolve performance issues; verify interpreting invoices.
Create schedule to provide staffing for efficient operations.
Meet and interact with management, clinical staff and others for optimal service.
Maintain and create updates to department policies and procedures.
Supervise the work of others and manage the performance of individuals through feedback and recommendations.
Maintain and update information required to be recorded in both the electronic and paper phone books.
Participate in people management activities for direct team members such as conducting performance evaluations, disciplinary actions, and interviews.
Coordinate staffing schedule to provide volume and patient-specific need-based staffing; adapt schedule to adjust for staff shortages ensuring adequate staffing for quality patient care.
QUALIFICATIONS
High School Diploma/GED required
One year experience in staff supervision is required
1-3 years’ customer service preferred
Adapt and respond quickly to changing priorities.
Coordinate teams and delegate work.
Effectively communicate verbally and in writing.
Manage conflict and tactfully handle complaints and difficult situations.
Prioritize and delegate tasks.
Supervisory and team leadership skills, including coaching, engaging and developing coworkers.
Work independently with minimal supervision
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
