What are the responsibilities and job description for the Case Manager position at Franciscan Ministries?
Overview
Facility Name: St. Jude House
Position Title: Case Manager
Reporting Relationship: Manager of Program Operations
I. Position Summary:
The Case Manager works one-on-one with clients in shelter to complete needs assessments, establish goals, and formulate service plans while keeping abreast of domestic violence and sexual assault issues. This associate links clients with community resources as necessary and develops and maintains working relationships with referral agencies. This associate will assist in transporting clients in the agency van. The Case Manager plans and facilitates weekly support groups.
II. Specific Task/Duties
1. Works with clients individually in shelter on a weekly basis to discuss their goals and progress.
2. Links clients to community services as necessary, maintains working relationships with those agencies including phone contact and outreach and maintains client resource packet.
3. Maintains documentation for client files including service plans, session notes, matrix scores, and daily statistics.
14. Meets with all clients within 72 hours of intake to establish goals and assess need for services.
5. Attends and participates in all required staff meetings and trainings including weekly client reviews.
6. Assists as needed for client assistance and/or crisis intervention.
7. Assists in transporting clients in the agency van as necessary.
8. Other duties as assigned.
III. Mission/Values
1. Supports, upholds, and maintains the Mission and Philosophy of the Franciscan Sisters of Chicago and promotes it in a positive manner in all business interactions within and outside the facility. Demonstrates loyalty and pride in the facility, its associates and departments.
2. Respects and safeguards the confidentiality of information regarding residents/clients, co-workers and the facility.
3. Projects a professional and caring demeanor in interactions with residents/clients, family members, visitors and co-workers.
4. Takes responsibility for maintaining a clean, neat and orderly environment. Uses equipment, supplies and other materials with a focused effort to reduce waste.
5. Demonstrates an attitude of teamwork when interacting with other associates within the facility. As such, consistently demonstrates respect for self and for others in manner (body language, dress), word (spoken language) and action (behavior).
6. Takes ownership of job responsibilities by initiating prompt and appropriate action/follow-up to problems. Insures appropriate resolution.
7. Anticipates needs of residents/clients and co-workers in a pro-active fashion seeking to meet those needs even before a formal request is made.
8. Welcomes suggestions and new ideas as an opportunity to learn, grow and improve services.
IV. Position Requirements
Minimum Preferred Education:Bachelor’s degree in psychology, social work, or related field.
Applicable Experience: Experience in social services working with diverse populations. Prior case management experience. Experience working with victims of domestic violence and/or sexual assault.
