What are the responsibilities and job description for the Medical Receptionist position at Frank R Laurri MD & Associates?
Description
- Oversees Appointment Scheduling
- Maintains provider appointments via computer scheduling and/or paper and demonstrates ability to make appropriate changes as needed
- Oversees registration of patients in computer system
- Accurate input of patient demographic and insurance information.
- Ensures copy of insurance card as part of patient record and verifies enrollment as necessary.
- Verifies PCP or referral.
- Check insurance eligibility via Healthenet
- Assures that luncheons, educational sessions, meetings, etc. are scheduled in accordance with provider schedule as directed by office manager
- Monitors the Greeting of Patients.
- Ensures that communication is clear and tactful with patients, family, staff and providers
- Promotes positive customer relations and maintains a professional appearance as per office dress code policy.
- Exhibits knowledge of office setting as it pertains to patient direction
- Monitors patients and families in waiting room
- Monitors that updates patient information is obtained
- Monitors that staff verbally verify patient demographics at each visit.
- Ensures that current copy of insurance card and picture is collected as part of patient record
- Recognizes and solicits changes in patient information adjusting patient record appropriately
- Demonstrates solid knowledge of insurance plans, insurance benefits and referral processes
- Oversees the co pay and/or patient balance process in the office
- Maintains collection of co-pay appropriate to insurance type/plan.
- Reviews, solicits and/or makes appropriate changes in the patients’ PCP’s
- Demonstrates the ability to complete referral process
- Demonstrates solid knowledge of insurances.
- Demonstrates basic understanding of major insurance company offerings and requirements
- Ability to communicate with Billing Office regarding billing issues.
- Recognizes the need to initiate proper paperwork for patients not having insurance coverage.
- Answers telephone calls within a multi-line phone system and communicates messages.
- Demonstrates courteous phone skills, identifying the primary care center and himself/herself by name.
- Provides accurate and legible documentation of patient message to staff and/or providers.
- Follows up on all recorded messages left on the answering machine or voice mail.
- Ensures messages are retrieved every hour.
- Provides accurate and legible documentation of patient message to staff and/or providers.
- Ensures accurate maintenance of patient’s medical records demonstrating importance of confidential PHI
- Pulls and prepares patient charts in a timely manner, files charts after chart is completed.
- Demonstrates understanding of HIPAA
- Assures patient confidentiality to include securing of patient PHI
- Opens and closes center when assigned sets alarm and/or answering machine / service where appropriate.
- Demonstrates ability to secure and disarm Center.
- Ensures procedure is followed for after-hour call service.
- Ensures an adequate stock of supplies and proper functioning of equipment.
- Monitors supplies and working equipment, with problem notification when necessary
- Maintains orderly, clean, organized and safe work environment.
- Receives, opens and distributes mail within the department when appropriate
- Ensures accurate distribution of mail and treats as confidential information
- Works with Billing Office to assure accurate billing and posting to patient accounts when appropriate
- Initiates, assembles and maintains charts for all patients where appropriate
- Coordinates cash and check for transfer to bank
- Demonstrates ability to maintain accurate record of payments.
- Ensures that monies are secured.
- Responsible for making deposits on a regular basis if delegated by office manager
- Responsible for ensuring balance is completed daily
- Attends in services and continuing education to maintain and improve skills as appropriate
- Ability to communicate effectively with representatives of managed care organizations, physicians, mid-level providers and staff.
- Ability to work well and productively under pressure
- Maintain patience in difficult and stressful situations
- Cope with numerous and extensive phone contacts and interruptions.
- Comprehend and interpret policies in a consistent manner
- Ability to take initiative
- Ability to exercise judgment in making decisions regarding sequence or work, modifying or adapting standards to meet different conditions
- Make decisions based on practice protocols
- Initiative in dealing with and evaluating complex factors including those relating to technical and medical information
- Cognizance of personal responsibility for financial implications of work obligations and for cost efficiency
- Ability to understand importance of accuracy and personal impact on overall financial success
- Customer Service
- Communicates appropriately with administration, patients, visitors and co-workers
- Demonstrates sensitivity to cultural diversity
- Exhibits excellent Customer Relations skills
- Maintains patient confidentiality
- Attendance/Reliability
- Complies with Attendance Policy and reports to work on time
- Meets requirements for attendance at department meetings as requested
- Ensures compliance with quality improvement policies, procedures and studies.
- Assists in maintaining a safe, comfortable, and therapeutic environment for patient/families in accordance with office standards.
- Demonstrates sensitivity to cultural diversity
- Verifies patient identification
