What are the responsibilities and job description for the Front Desk/Reservation Agent position at FRANKENMUTH BAVARIAN INN LODGE?
FRANKENMUTH BAVARIAN INN LODGE is an EEO employer - M / F / Vets / Disabled
HOURS :
- Any combination of hours between 8 : 00 AM and 10 : 00 PM. 20 hours per week. Hours may vary in busy or slow seasons.
- Other shifts may be used from time to time due to large number of check-ins or check-outs.
- Clerks will work weekdays, evenings, weekends, and some holidays.
JOB FUNCTION :
The primary responsibility of the Front Desk Clerkis checking guests in or out and collecting payments. Projects the high standardsof the Bavarian Inn Lodge by performing all functions relating to registrationand checking out of all hotel guests as well as creating, changing, andcanceling reservations in an accurate, courteous, and efficient manner. In charge of the activities relating to theearly Front Desk Clerk shift. Takes aroll in training all new Front Desk personnel. Must possess ability to find solutions to problems that occur duringFront Desk & Reservation operations. Have the ability or effectiveness in selling and presentingpersuasively. Upselling must bemaintained and offered. Will strive tooffer the highest level of guest service offered in Michigan. Performs otherduties as directed by the Front Desk Manager and the Front Desk Supervisors.
BASIC QUALIFICATIONS :
High School diploma or equivalent. Must be 18 yrs old. Excellentcommunication skills, both verbal and written. Backgroundin dealing with the public, diplomacy and tactfulness. Pleasing personality and appearance. Abilityto get along with people in a variety of situations. Ability to organize work, good judgment,honesty, and dependability. Proficient in computer programs necessary in anoffice environment. Basic arithmetic and typing skills, knowledge of areaattractions.
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