What are the responsibilities and job description for the Front Desk Agent - Summit position at Shanty Creek?
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
- Position Summary:
- A front desk agent serves as the first point of contact for guests, clients, patients, or visitors. They are responsible for providing exceptional customer service, managing inquiries, and ensuring efficient administrative operations.
- Position Duties/Responsibilities:
- Greet and register guests. Issue room keys and give instructions to rooms.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Compute bill, collect payment, and make change for guest.
- Assist guests with transportation to and from Shanty Creek properties.
- Deposit guest valuables in hotel safe or safe deposit box.
- Use guest name and treat all guests as members.
- Attend to guests needs and wants to make their stay a pleasure.
- Answer house phones within three rings.
- Know all safety and emergency procedures and how to act upon them.
- Maintain cleanliness and neatness of the front desk area.
- Log all housekeeping and maintenance calls and input work orders into the system.
- Guest Service/Conduct:
- Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
- Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.
- Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.
- Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.
Professional Experience:
Experience preferred, will train on site
Education:
High School diploma or GED equivalent.
Required Skills:
Must possess a valid driver’s license..
Working Conditions/Environment:
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is regularly required to stand for long periods of time.
- This position must occasionally lift and/or move up to 25-50 pounds.
