Support Manager

The primary purpose of the Support Manager classification is to plan, coordinate, implement, and evaluate activities in their assigned section in accordance with applicable federal and state laws, rules, regulations, agency policies and procedures, and other appropriate directives and to manage and supervise assigned personnel in the section.

Plan, coordinate, implement, and evaluate activities in the assigned section in accordance with applicable federal and state laws, rules, regulations, agency policies and procedures, and collective bargaining agreement.  Manage and supervise assigned staff and activities of assigned section.  Determine work priorities.  Establish performance objectives with federal performance indicators.  Evaluate and adjust section policies and procedures for maximum performance.  Utilize data and evidence-based practices in decision making. Respond to customer complaints and issues.  Grievance and dispute resolution. Prepare policies and procedures.  Review and evaluate existing section programs.  Interpret and evaluates reports to identify trends or areas of concern.  Determine staffing levels, needs, and organization.  Conduct meetings. Design, develop, approve, coordinate, and monitor special agency projects.  Develop and maintain reporting systems to monitor status, activity, and performance of section.  Maintain and monitor performance of outside vendors.  May supervise federal grants.  Interview for staff positions.  Review and prepares recommendations for hire.  Compile and analyze department statistics. Evaluate, analyze, and recommend budget needs for the department.  Evaluate employee performance.  Train and mentor staff.  Initiate disciplinary actions. Work with community partners to provide services directly to residents. Maintain regular and predictable attendance. 
          
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Bachelor's degree in business administration, public administration, social services, or related field with five (5) years of business administration, public administration, and/or social services experience; or any equivalent combination of training and experience.

Must meet background check requirements.
 
Supervisory Responsibilities
Ability to assign, review, plan, and coordinate the work of other employees, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, and to recommend and approve the transfer, promotion, or salary increase of other employees.