Receptionist

Description

Job Title: FCMC Medical Clinic Receptionist

Department: FCMC Medical Clinic

Reports To: FCMC Medical Clinic Manager

FLSA Status: Non-Exempt

Hours: 40/Week

Shift: Days, alternating weekends

Description:

Here at Franklin County Medical Center, we have a vision: be the premier healthcare provider and facility of choice for the community. A non-profit critical access hospital, we house 20 beds in our acute care facility and 35 beds in our nursing facility. With three operating rooms, a procedure room, and advanced technology, we provide excellent care for our surgical patients. Our recently constructed 24,000 square foot medical office provides valuable access, accommodations, and services to the community. FCMC was recognized as one of the “Top 100 Critical Access Hospitals” in the nation for four consecutive years from 2017-2020. Always striving for improvement, our goal is to be in the top 20 critical access hospitals.

As the largest employer in Franklin County, we understand that our team members, including our receptionists, are vital to upholding our high standards. We show our appreciation through competitive wages, flexible scheduling, encouraging a healthy work/life balance, and providing opportunity for education and growth through tuition assistance and promotions.

WHAT FCMC CAN DO FOR YOU:

We offer a range of amazing benefits for our part-time employees, including:

• Medical
• Dental
• Vision
• Basic Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Paid Long Term Disability
• Retirement Plans
• Paid Time Off
• Extended Illness Bank
• Paid Holidays

Part-time employees can enjoy Dental, Vision, Basic Life Insurance, Voluntary Life Insurance, Paid Long Term Disability, Short Term Disability, Retirement Plans, and Paid Time Off.

WHAT YOU CAN DO FOR FCMC:

• Our receptionists provide excellent customer service to every patient who comes through the doors of Willow Valley, FCMC's clinic and urgent care facility. As both the first and last impression of Franklin County Medical Center, the warmth and helpfulness of our receptionists ensure that patients have a good experience. Some of our receptionists’ important duties include:
• Greeting clients and informing them of their appointment status
• Checking patients in and assisting with registration paperwork, including obtaining insurance information and collecting payments
• Educating patients regarding their bill, insurance, co-payments, privacy policy, and other relevant information
• Answering incoming phone calls and delivering messages to appropriate personnel
• Scanning and filing documents into the office system

Requirements

QUALIFICATIONS

• High school diploma or GED preferred
• Additional training or experience in the medical field preferred
• Must have good communication skills, both written and oral, in the English language
• Must have basic keyboarding skills and familiarity with computers and other office equipment
• Must have strong organizational and interpersonal skills and experience with customer service
• Must have facilitation skills in order to support and work cooperatively with staff, patients, and external parties
• Must be able to act calmly and effectively in a busy or stressful situation

ESSENTIAL JOB FUNCTIONS

• Regular and predictable attendance is required
• Must protect patient confidentiality by adhering to HIPAA privacy and security requirements
• Hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and calculator is required
• Normal range of hearing and eyesight to record, prepare, and communicate appropriate reports is required
• Required to sit, bend, stoop, and stretch
• Occasionally required to lift papers or boxes up to 35 pounds
• Must submit to COVID-19 testing as required by CMS and other regulatory agencies according to FCMC policy
• Have full COVID-19 vaccination (some exemptions allowed)

WORK ENVIRONMENT

• FCMC operates 24 hours per day each day of the year; operational needs of departments may require that you be available to work all shifts, weekends and holidays to meet the needs of the patients
• Typical office conditions with a low noise level
• Frequent use of a Video Display Terminal and keyboard

OUR LOCATION

Located in southeast Idaho, Franklin County is surrounded by the beautiful Rocky Mountains, giving ample opportunity for outdoor recreation. However, being less than thirty minutes from Logan, Utah and one hour from Pocatello, Idaho provides locals with a variety of shopping, dining, and entertainment options both here in the county and in nearby cities. Franklin County Medical Center invites you to make Franklin County your new home and join us in offering top-notch healthcare to your new community.