Forensic Housing Case Manager

Position Description Non‑Exempt

• Assess housing barriers of referred individuals to determine housing and service needs.

• Complete necessary paperwork, reports, data entry, and lease coordination to assist with housing stabilization.

• Completion and compile paperwork, such as leases, Housing Needs Assessment, Housing Goal Plans, releases, tenant agreements, and income documentation.

• Provide education to program participants on topics such as budgeting, cleanliness, leases, landlord expectations, communication with landlord, and use of community resources for assistance.

• Assist in the development of and encourage adherence to a personal budget through housing and budget counseling sessions; provide budget counseling and education to assist consumers in maintaining their housing.

• Monitor program participants who are receiving financial assistance.

• Conduct follow-up visits with individuals in their housing units.

• Work with program participants to resolve barriers to housing.

• Compile data for reports as required by the program.

• Travel to various sites, including the Franklin County Jail, within the region to conduct intakes and complete other transactions relating to program services.

• Provide mediation and advocacy with landlords on the program participant’s behalf to develop a workable plan to obtain and maintain housing.

• Assist program participants in locating and securing safe, affordable housing of their choice.

• Apply knowledge of residential lease contracts to educate consumers of their rights and responsibilities.

• Actively engage current and potential landlords to improve the availability of affordable housing options.

• Participate as part of the program treatment team for the purpose of ongoing program monitoring and community engagement.

• Schedule, accompany and transport program participants to meetings and/or appointment with service providers as needed.

• Facilitate and attend meetings with program participants, providers, others to ensure appropriate coordination of services.

• Advocate for program participants with the court system, assistance office, and/or other areas when appropriate and as needed.

• Respond in a timely manner to program participants who are in crisis and work with them to obtain services and assistance needed for stabilization.

• Obtain needed documentation from program participants as needed to obtain services.

• Maintain ongoing contact with program participants, landlords and other service providers as needed to ensure continued participant self-sufficiency and the appropriate coordination of services and support systems.

• Document all activities and create files on each program participant who receives services.

• Develop resources within the community to meet the needs of program participants before they reach crisis level or before problems become unmanageable.

• Attends training, meetings and in services, as required.

• Performs other duties as assigned.

• Works indoors in adequate work space, temperatures, ventilation and lighting.

• Works with average indoor exposure to noise and stress, but subject to frequent disruptions.

• Normal indoor exposure to dust/dirt.

• Travels occasionally, as needed, to perform essential functions of job.

• Willing to travel in all the counties we serve, and other counties as required.

• Must possess ability to record, covey and present information, explain procedures and follow instructions.

• Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching, as necessary, to carry out job duties.

• Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso, as necessary, to carry out job duties.

• Sedentary work, with occasional lifting/carrying of objects with a maximum weight of thirty pounds.

• Must be able to pay close attention to details and concentrate on work.

• Must possess knowledge of referral agencies and the ability to interact with agencies on behalf of clients’ needs.

• Must be able to fluently speak, write and understand the English language in an understandable manner in order to carry out the essential functions of the job.

• Must possess good communication and interpersonal skills.

• Must possess initiative and problem solving skills.

• Must possess the ability to function independently, have flexibility and the ability to work effectively with diverse clients, co‑workers and others.

• Must possess the ability to maintain confidentiality in regard to client information and records.

• Must possess the technical knowledge to proficiently operate a personal computer, including word processing, database and Internet, and be able to operate other office equipment, as needed.

• Must be able to prepare presentations and do public speaking.

• Must possess a valid driver’s license and a willingness to travel as needed to carry out essential job duties.

• Must possess knowledge of principles and practices of social work and the ability to apply same to essential job duties.

• Must possess ability maintain accurate records and reports in accordance with established policies and procedures.

• Ability to build rapport with diverse consumers, coworkers and colleagues through effective communication, listening skills and empathy.

• Ability to adapt to a variety of situations and individuals, ability to work independently and also work on team projects.

• Ability to develop and maintain an understanding of eligibility criteria and policies related to various federal and local public benefit programs.

• Ability to maintain confidentiality regarding all agency business, employee and consumer matters.