What are the responsibilities and job description for the IT Project Coordinator position at Franklin County?

Salary : $55,000.00 - $80,000.00 Annually

Location : Columbus, OH

Job Type : Full-Time

Remote Employment : Flexible / Hybrid

Job Number : 202518

Department : Customer Service

Opening Date : 01 / 08 / 2025

Summary

Franklin County Data Center ( FCDC ) provides cost-effective, business-driven, collaborative, and secure IT services and solutions to public service agencies throughout Ohio's most dynamic county. Our goals are simple but expansive : to be the most trusted enterprise technology service provider for Franklin County and a national leader in digital government services. Every day, our FCDC team empowers local government departments, agencies, and teams to deliver top-notch services to residents and businesses in central Ohio, and we take pride in the work they accomplish with our support.

Our Delivery Services team assembles and leads project teams to deliver the benefits of new technologies and improved processes to partner agencies across Franklin County. The collaborative efforts we lead build and sustain public services across central Ohio. We use relationship development, business analysis, project management, and change management practices-tuned to the needs of our partners and technical teams-to achieve our goals.

Essential Duties and Responsibilities

IT Project Coordinators assist FCDC leaders, technical resources, and product / service stakeholders with administrative coordination of internal work efforts. This role is a primary organizer and tracker of tasks and documentation associated with active work efforts around internally operated platforms, services, and products. Day-to-day activities may include scheduling problem-solving meetings, updating task lists, assignments, and deadlines, maintaining documentation as work is completed, releasing periodic status reports, gathering and organizing documentation in shared digital spaces, and highlighting project or resource challenges for leaders to address.

This coordination and administrative role does not require full project management or business analysis capabilities or responsibilities. Successful employees may come from various backgrounds but demonstrate a natural affinity for organizing, collaborating, and communicating.

This role will focus on internally generated work efforts that are less complex than full-blown projects and will have limited contact with agency partners (customers).

To perform this job successfully, candidates must satisfactorily perform the following essential duties and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Initiation - Collaborate with Project Managers, Business Analysts, technical teams, and leaders to identify work effort goals, scope, and work breakdown structures; document tasks, assignments, and intended outcomes or deliverables.
Collaboration - Regularly collaborate with team leaders, technical resources, and other stakeholders to document and track updated tasks, assignments, timeline commitments, decisions, and risks identified by the assembled team.
Scheduling - Schedule collaborative, status, or other meetings as needed or requested. Develop meeting agendas with input from leaders and stakeholders. Track meeting decisions, commitments, or other outcomes in shared documentation.
Documentation - Use assigned electronic tools for work effort documentation and task management.
Reporting- Develop periodic status reports as directed, using input from the assigned team to report on work progress and status to stakeholders and observers.
Communication - Act as a central point of contact for questions about the work effort underway and relay questions to relevant experts and responsible parties, recording answers and decisions as needed.
Problem-Solving - Where possible, address smaller risks, bottlenecks, or other issues that develop in workflows or task delivery, and raise concerns to leaders as needed to keep work moving and commitments on track.
QA - If provided Quality Assurance (QA) goals or guidelines for a specific work effort, act as the primary QA analyst, ensuring completed tasks and deliverables meet the standards identified or reporting QA failures to team or service leaders for remediation.
Procurement Tracking -Collaborate with FCDC procurement resources to monitor relevant purchases and report on procurement status to stakeholders as needed.
Compliance - For any work efforts with compliance or regulatory elements, document the requirements as directed by leaders and track deliverables against those requirements. Report any missed requirements to work effort leaders.
Complete other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

A natural affinity for crisp, clean organization of tasks, documentation, commitments, deadlines, and all manner of work tracking, especially in shared digital tools.

Capacity to coordinate multiple work efforts simultaneously, with appropriate attention to detail in each effort, keeping projects organized in parallel as needed.

Strong and time-tested verbal and written communication skills when working with any and all stakeholders, peers, etc.

Natural ability to summarize work status in plain language for stakeholders and customers without using artificial intelligence tools.

Extensive familiarity with digital / software / online tools for communication, documentation, and work tracking in a cross-functional team environment (e.g., Jira, Confluence, Atlas, Harvest, Microsoft Office, Microsoft Teams, etc.).

Fluent ability to read, analyze, and understand general technical documentation.

FCDC's work is rooted in digital services, software, IT infrastructure, and cybersecurity, so a successful IT Project Coordinator will understand basic IT concepts and technologies or be fearless in asking questions and learning quickly from our technical teams.

IT Project Coordinators need enough technical acumen to document and organize our unique tasks effectively, keep timelines on track, and execute limited Quality Assurance (QA) activities. Still, they are not asked to be technical experts or solution designers.

Education

Preferred : Associate's degree (2 years) or higher.

Required : High school diploma or equivalent.

Relevant work experience can be converted to post-secondary education at 2 : 1 (e.g., 2 years of relevant work = 1 year).

Work Experience

Preferred : 2 years of full-time work in roles involving administrative coordination with limited process ownership, demonstrating responsibility growth, ideally in an IT context for a government or nonprofit organization.

Required : 1 years of full-time professional office work, including some work coordination and limited process ownership.

Post-secondary education years can be converted to relevant work experience at 1 : 2 (e.g., 1 year of education = 2 years of relevant work experience).

Certification

Preferred : One or more relevant administrative, project, or IT industry certifications.

Required : None

Supplemental Information

Intellectual Abilities

IT Project Coordinator

Decision Making and Problem Solving

Makes sound, well-informed, and objective decisions on time.

Compares data, information, and input from various sources to conclude; takes action consistent with available facts, constraints, and probable consequences.

Applies both rational and creative processes to identify unknown root causes of problems.

Based on the situation, decide the best course of action, implement the solution, and follow up to see how it works.

Calculates and evaluates the long-term consequences of a decision.

Communication

Conveys and receives information and ideas through various media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback.

Keeps others informed as appropriate.

Demonstrates effective written and verbal skills.

Uses keen, active listening skills to gather and validate information, build trust, and enhance collaboration.

Social Skills

IT Project Coordinator

Trust Development

Gets along with others.

Acts with dignity and integrity.

Earns and maintains the trust and support of supervisors.

Builds trust with client end users.

Self and Stress Management

Maintains effective performance under pressure; handles stress in a manner acceptable to others and the organization.

Teamwork

Works effectively in a team environment to accomplish organizational goals.

Conflict Management

Uses appropriate interpersonal styles and techniques to reduce tension and / or conflict between two or more people; can size up situations quickly; identifies common interests; facilitates resolution.

Steps up to conflicts and sees them as opportunities.

Finds common ground and achieves cooperation without disrupting workflows or interpersonal relationships.

Inclusion

Values an inclusive organization where the differences of all people are respected, valued, and utilized towards achieving common goals.

Respects and relates well to people from varied backgrounds, understands diverse worldviews, and is sensitive to group differences; sees diversity as an opportunity, respectfully challenges bias and intolerance.

Supports equal and fair treatment.

Drive

IT Project Coordinator

Work Ethic

Does what it takes to get the job done; puts in extra hours as needed to ensure support tasks are complete and fully documented.

Dependability and Reliability

Personally responsible.

Completes work in a timely and consistent manner.

Demonstrates regular and punctual attendance; arrives prepared for work.

Diligently follows through on commitments and consistently meets deadlines.

Franklin County Data Center offers a complete benefits package to full-time employees including; health care, dental care, life insurance, long and short term disability insurance, holidays, vacation, sick leave, deferred compensation plans, transportation and credit union.

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Salary : $55,000 - $80,000

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