What are the responsibilities and job description for the Desktop Support Engineer position at Franklin Fitch?
We are seeking a Field-Based Desktop Support Technician to provide IT support across multiple healthcare affiliate sites. The role requires a proactive and customer-focused professional who can troubleshoot technical issues efficiently and support a variety of IT infrastructure components. The successful candidate will have MSP experience or a background in Healthcare IT support. Basic networking knowledge, including familiarity with Meraki APs, is a plus.
Responsibilities:
- Deliver onsite desktop and network support to various affiliate locations.
- Diagnose and resolve technical issues related to Windows desktops, servers, switches, and firewalls.
- Maintain and manage Active Directory (AD), Group Policy (GPO), and basic server configurations.
- Provide hands-on troubleshooting for Meraki APs and other network infrastructure.
- Collaborate with internal IT teams to ensure optimal system performance.
- Maintain compliance with HIPAA regulations and best practices in healthcare IT environments.
- Travel to affiliate sites across Pennsylvania and New York as needed.
Required Skills & Qualifications:
- 2-3 years of experience in Desktop Support, Field Support, or MSP Service Desk roles.
- Strong knowledge of Windows Server 2016/2019/2022.
- Experience with Active Directory, Group Policy, and Office 365.
- Familiarity with networking fundamentals (firewall setup, wireless APs, and switch management).
- Ability to work independently in a field-based role.
- Strong customer service and communication skills.
- Certifications such as CompTIA A , Network , or CCNA (preferred but not required).
- Valid driver’s license and reliable transportation.
Preferred Experience:
- Background in MSP environments or Healthcare IT support.
- Understanding of HIPAA compliance would be nice to have.
Salary : $55,000 - $60,000
