What are the responsibilities and job description for the Help Desk Specialist position at Franklin Fitch?
Position Overview:
We are seeking an enthusiastic and outgoing Helpdesk Administrator to join our IT team. This is a fantastic opportunity for a tech-savvy individual looking to grow into a Network or Systems Administrator role. The ideal candidate will provide hands-on technical support, maintain hardware and software systems, and ensure a smooth user experience.
Key Responsibilities:
- Provide first-line technical support to users, troubleshooting hardware and software issues effectively.
- Install and configure hardware such as Dell laptops and peripherals, ensuring all devices are equipped with the necessary drivers.
- Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
- Administer and troubleshoot Active Directory (AD) for user and resource management.
- Set up and configure VoIP phone systems, ensuring seamless communication for the team.
- Work closely with end-users to address technical issues, provide training, and ensure a high level of customer satisfaction.
- Document processes, configurations, and troubleshooting steps for reference and knowledge sharing.
- Stay up to date with the latest industry trends and technologies to improve system performance and user support.
Qualifications:
- Proven experience in a helpdesk or IT support role, preferably in a Microsoft environment.
- Strong knowledge of Microsoft 365, Active Directory, and Dell hardware.
- Familiarity with installing and managing drivers, hardware configurations, and troubleshooting common issues.
- Basic understanding of VoIP phone systems and their setup.
- Excellent communication and interpersonal skills, with a customer-focused attitude.
- A willingness to learn and grow into advanced roles, such as Network or Systems Administrator.
Preferred Skills:
- Certifications such as CompTIA A , Microsoft Fundamentals (e.g., MS-900, AZ-900), or similar.
- Experience with networking concepts and basic troubleshooting.
- Exposure to scripting or automation tools (e.g., PowerShell) is a plus.
Why Join Us?
- A supportive environment for learning and growth.
- Opportunities to gain hands-on experience with enterprise-level IT systems.
- Competitive salary and benefits.
- Work in a collaborative team that values innovation and professional development.
If you are passionate about IT, enjoy working with users, and are eager to grow your career, we’d love to hear from you!
Salary : $65,000 - $80,000
