What are the responsibilities and job description for the BDC Manager position at Frankman Motor Company?
Now Hiring: BDC Manager – Build and Lead the Future of Customer Engagement at Frankman Motor Company
Frankman Motor Company is growing — and we’re looking for a driven, organized, and forward-thinking individual to launch and lead our brand-new Business Development Center (BDC). This is a rare opportunity to build a department from the ground up, play a key role in our customer experience strategy, and grow into a leadership position within a trusted and established dealership.
Our BDC will support both sales and service departments, creating a seamless and professional experience for every customer who calls, messages, or schedules with us. If you’re someone who thrives on process, communication, and leadership — this is your chance to make a major impact.
About Frankman Motor Company:
We’re a family-owned dealership in Sioux Falls, SD, with over three decades of delivering quality vehicles and five-star service. Known for our selection of unique, classic, and high-demand vehicles, we’ve built a loyal customer base across South Dakota, Iowa, Minnesota, and beyond. As we grow, we’re committed to improving every aspect of the customer journey — and the BDC is the next step forward.
What You'll Be Doing:
- Launch and manage the new BDC department from scratch, with support from ownership and leadership
- Handle incoming phone calls, online inquiries, and service scheduling requests for both sales and service customers
- Create and implement scripts, response templates, appointment-setting strategies, and follow-up processes
- Monitor and improve customer response times, contact rates, and appointment show rates
- Work with Sales, Service, and Marketing departments to ensure consistent messaging and a smooth hand-off process
- Hire, train, and lead additional BDC representatives as the department grows
- Report on key performance metrics and suggest improvements to increase effectiveness
What We're Looking For:
- Prior experience in automotive BDC, service/sales call centers, or dealership customer service roles
- Strong organizational and communication skills — written and verbal
- A proactive mindset with the ability to take initiative and solve problems
- Comfortable with CRM systems, phones, and digital communication tools
- Leadership potential and a desire to grow into a department management role
- High attention to detail and ability to track and manage customer touchpoints
- Passion for delivering a top-tier customer experience
- Automotive industry experience is a plus, but not required for the right candidate
What We Offer:
- A chance to shape a department from day one
- Leadership support and room for growth as we scale
- Competitive salary (based on experience) with performance incentives
- Full-time position with consistent hours
- Employee benefits and dealership perks
- A supportive, forward-thinking team environment at a respected family-owned dealership
If you're ready to take the next step in your automotive career — and build something that matters — apply today and help us redefine the customer experience at Frankman Motor Company.
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
- Performance bonus
Ability to Commute:
- Sioux Falls, SD 57108 (Required)
Work Location: In person
Salary : $25
