Surveillance Manager

Description

This is a remote position; however, applicant must reside in California, Nevada, or Arizona

Join a leader in the investigations industry whose history spans over 60 years! 

Essential job functions include, but are not limited to:

• Work with Assistant Vice President of Operations and/or Director of Surveillance to evaluate service line performance and develop strategies to ensure performance standards are met or exceeded
• Represent the company in a professional manner at all times, focusing on communication and appearance
• Work well in a rapid paced environment
• Daily results communicated to clients by telephone and email
• Daily communication with field staff by telephone and email
• Daily communication with senior management by telephone and email
• Electronic assignment document review
• Analysis of client requests and objectives
• Instructions of client assignment and objectives summarized for investigator
• Investigator case assignment done electronically in scheduling software
• Assignment details and related documents distributed to investigator electronically
• Management of client budget authorization in relation to work conducted
• Knowledge and direction of investigator activity and decisions
• Client expectation management
• Result reporting to clients via email and phone
• Investigator motivation and leadership
• Investigator accountability management
• Investigator report review
• Occasional field work both independently and with investigators
• Client instruction review and adherence
• Invoice calculation and creation
• Invoice approval if completed by administrative staff
• Employee availability management
• Employee overtime management
• Employee performance reviews and compensation management
• Occasional client face to face meetings/lunches/dinners/events
• Occasional association meetings/events
• Weekly attendance (phone/video) at staff meetings
• Investigator weekly timesheet approval
• Responsibility for investigator legal compliance
• Monitor/Coordinate Investigators Travel & Expense 
• Represent Company/Client in court and/or legal proceedings
• Financial Responsibilities and Measurable Performance Goals

Requirements

Knowledge and Skills:

• Excellent spoken and written English communication skills (Spanish speaking a plus)
• Ability to communicate ideas effectively and professionally
• Strong computer and internet skills
• Demonstrated ability to manage multiple, competing priorities
• Minimum of 5 years experience in a related role
• Ability to work under pressure and meet deadlines
• Careful attention and commitment to accuracy and detail
• Strong organizational & prioritization skills
• Goal oriented and comfortable working with metrics
• Ability to model behaviors that reflect Frasco’s core values

Minimum Qualifications:

• Private Investigative insurance industry experience required (surveillance)
• Minimum 2 years in the field as a surveillance investigator required
• Bachelor’s Degree in Criminal Justice or related management experience preferred
• Valid Driver License required
• Auto insurance limits $100,000 / $300,000 / $50,000 required
• Strong computer skills
• Experience with coaching, teaching, assessing and mentoring
• Ability to problem solve and lead teams to produce timely results
• Strong interpersonal skills and capabilities for dealing with all levels of management, their support teams and broad cross section of clients.

Must reside in California, Nevada, or Arizona

Salary:  Commensurate with experience and location. This is a Full-Time Salaried/Exempt Position.

Salary Range:  $55,000 to $75,000 per year, plus quarterly and monthly bonuses

Benefits: Health, Dental, Vision, 401(k) with company match, Life Insurance, Supplemental Health Insurance, FSA, Holiday, PTO 

ABOUT US: Frasco Investigative Services, a division of Frasco, Inc., provides unparalleled quality investigations throughout the entire United States. Frasco is a full-service investigation corporation serving the insurance, legal, employment, and entertainment communities. Our client base includes many of the nation’s largest insurance carriers in the workers’ compensation, liability, and disability arenas; corporate and independent counsel; risk management for entertainers and public figures; and many municipalities and public agencies. Services we provide include surveillance, statement & interviews, activities checks, background checks, and other investigative endeavors. Through our Frasco Profiles division we provide national and international pre-employment screening. Our people: https://youtu.be/VPZH_Xn5kD4

All replies will remain confidential. EOE

PM21

Salary : $55,000 - $75,000