Client Support Specialist (Call Center)

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey. Earn up to $20.00 per hour in first 90 days. Job Summary Client Support Specialists are members of a team that provide concierge-level 24/7 telephone coverage and scheduling support for multiple homecare agencies throughout the US and Canada. When handling calls and transactions for specific agencies, Agents perform as if they are local representatives of those agencies. To be a perfect fit, you will have excellent communication skills and will take pride in providing exceptional customer service with every phone call you take. We need associates who understand that reliability is the key to success in our organization. Responsible for answering a variety of inbound calls Provide best-in-class customer service to our clients through phone and email correspondence Maintain detailed and accurate records for our clients and our organization Demonstrates empathy, concern and care to customers Accept coaching and direction from team leaders to ensure continued improvement within your role Demonstrates commitment through reliable and punctual attendance Always maintain a professional, respectful, and polite demeanor with clients and coworkers Other duties as assigned by leadership Minimum qualifications Strong customer service focus Previous experience with phone customer service handling large call volumes preferred Strong computer skills and the ability to learn company software Proficient in Microsoft applications (Word/Outlook) Excellent verbal and written communication skills Able to effectively and politely communicate positively and professionally with clients and coworkers Benefits for full time employees Medical/Dental/Vision Insurance Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program Flexible PTO Plan Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. #LI-TK #INDTK TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Salary : $20 - $0