What are the responsibilities and job description for the Call Center Associate position at Fred Haas Companies?
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Certainly! Here’s the previous job listing tailored for Fred Haas Toyota Country:
**Job Title:** Call Center Associate – Used Vehicles Acquisitions Department
**Location:** Fred Haas Toyota Country, Houston, TX
**Job Description:**
Fred Haas Toyota Country, a premier automotive dealership in Houston, TX, is seeking an enthusiastic and customer-oriented Call Center Associate to join our Used Vehicles Acquisitions Department. In this role, you will be instrumental in reaching out to vehicle owners, engaging them in discussions about selling their vehicles, and supporting our acquisitions team to grow our used vehicle inventory. If you thrive in a fast-paced, team-focused environment and have excellent communication skills, we want to meet you!
**Responsibilities:**
- Handle inbound and outbound calls to connect with vehicle owners interested in selling their cars.
- Provide exceptional customer service by answering questions about our vehicle buying process.
- Schedule appointments for vehicle evaluations and ensure accurate follow-up.
- Build rapport with customers to foster positive interactions and facilitate smooth transactions.
- Collaborate with the acquisitions team to support department goals and maintain efficient workflows.
**Requirements:**
- Prior experience in a call center, customer service, or similar role is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work well in a fast-paced environment and multitask.
- Automotive industry knowledge is a plus, but not required.
- Bilingual (English/Spanish) is a plus.
**Benefits:**
- Competitive pay with performance-based bonuses.
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunities for career advancement within a reputable dealership.
- A positive and team-focused work environment.
**How to Apply:**
Ready to make a difference with a leading dealership? Join our team! Please submit your resume and a brief cover letter outlining your relevant experience.
