What are the responsibilities and job description for the Call Center Associate position at Same Day Water Heaters?
We are an essential business and national call center located right here in Houston! Our Call Center is growing and we're gearing up for busy season! We pride ourselves in our quality teams and people. We need you! Come join our team!
Call Center Associates are responsible for maximizing inbound and outbound call opportunities by providing world class customer service and products offered by subsidiary companies to new and existing customers, while demonstrating a comprehensive understanding of the company’s services and products. In addition, our call center is responsible for evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.
We are a small work group relying heavily on teamwork, flexibility and the cohesiveness of our team. We work hard and we have fun!
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer inbound sales calls relating to all services and products (Bi-Lingual a plus, but not required)
- Assist customers over the telephone (inbound/outbound) by setting appointments, explaining product differences as well as any questions
- Enter accurate information and schedule appointments
- Resolve customer service calls through problem solving and expertise in all products, processes and positive relationship building skills
WORKING CONDITIONS/EQUIPMENT USED:
- Work is normally performed in a typical interior/office setting.
- Light physical effort- requires handling of average-weight objects up to 10 pounds or some standing/walking
- Equipment used- Personal Computer and related software, telephone, fax and copy machine
- Successful Background check required
- Practice professional phone etiquette
- Maintain a regular and reliable level of attendance
- Meet all key performance indicator standards
- Perform miscellaneous job-related duties as assigned
- Flexible work days/hours are a must as our call center is open seven days a week
- Competitive pay and overtime available (as business needs arise)
- Health, Vision, Dental, and Life Insurance options
- Incentive awards contingent upon team/individual sales performance
- Casual Dress Call Center (Jeans & Sneakers allowed)
- Flexible work days/schedule
- Friendly work environment
