Loan Servicing Associate - Hybrid Work Schedule

As part of Freddie Mac’s return to the office pilot, all employees, contingent workers and visitors must be fully vaccinated against COVID-19 in order to be on-site unless they have an approved accommodation.

Position Overview:

Loan Administration needs a capable, motivated team member to work with reporting, configuration, and maintenance of our systems. Do you love tackling problems head-on? Do you enjoy coming up with creative solutions to a business’s pain points? Are you constantly updating your knowledge of hardware and software trends and advancements?

Responsibilities Include:

Function as a subject matter expert and provide business support for the Document Management, Document Custody and Loan Administration Pipeline system. Ability to elicit, analyze, document, and validate the system requirements that support the business requirements. Respond to and resolve requests. Assist with updating procedures. Present system demos for internal and external users. Develop strong partnership with Data Governance, IT Support teams, and key business stakeholders to support organization’s goals and objectives.  Manage and identify business and system opportunities for process, reporting and analytic improvements.

Specific tasks may include:

• Prepare reports sent directly to Optigo® lenders and counsel
• Every other week Post-Funding Lender document report
• End of Month Post-Funding Lender Recording document report
• Quarterly Document Exceptions Lender reports
• Quarterly Document Exceptions Counsel reports
• Reports on department metrics
• Lead monthly metrics report review meeting for metrics affecting Purchase, Post Funding, Loan Sales, Records Center, Business Support and MF Data

**This is a hybrid position requiring 2 days in the McLean, VA office and 3 days remote**

Our Impact:

Our team supports Multifamily Loan Administration. Drive system enhancements and provides business validation on deployments. Perform system maintenance on 7 Document Management cabinets for the lines. Provide internal and external training, while providing stellar customer service. Run document exception reports that are sent directly to Optigo Lenders and counsel. Reporting department metrics.

Your Impact:

• Business SME Document Management, Document Custody and Loan Administration pipeline system
• Design, implement and maintain organization of digital document custody in DMS cabinets for 6 lines of business (loan level, CCM, Cash Desk, Loan Servicing, MF Securities, LIHTC)
• Interact with various business areas on significant technical matters frequently requiring coordination across organizational lines.
• Prioritize tasks based on business needs

Qualifications:

• College degree or equivalent experience
• 1 years of related experience
• Strong Microsoft Office Suite Skills
• Strong Attention to Detail

Keys to Success in this Role:

• Meet tight deadlines on a consistent basis
• Strong written and verbal communication skills
• Must be a great teammate and enjoy working in a cooperative environment
• Ability to think outside of the box and flexibility in times of high volume
• Self-sufficiency; Aptitude for taking initiative to problem solve

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac provides anticipated base salary ranges where required by law.