NASA Federal Credit Union is in search of a Mortgage Loan Servicing Representative responsible for delivering exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services. The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions . This position will onboard new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis. It will also respond to internal and external email communications and track recordation and process lien releases for first mortgages and home equity Deeds of Trust. The Mortgage Loan Servicing Representative will be responsible for auditing / maintaining MERS system and processing mortgage corrections, transfers due to security breach or removal of member from account, as well as credit bureau reporting and corrections.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties may be assigned.
Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Level I :
- Address member correspondence via inbound / outbound phone calls and email
- Ensures accurate and timely generation of periodic billing statements
- Onboards new first mortgages to FICS
- Handles all internal / external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)
- Completes Verification of Mortgage forms
- Processes payoff requests and transactions for all real estate loan types
- Posts payments to all real estate loan types
- Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)
- May be cross trained in select duties of the Mortgage Loan Servicing Representative II position
Level II : (In addition to the requirements of Level I)
Sets up escrow accounts for new mortgagesPerforms servicing transfers for loans sold to new investorsResponsible for transferring mortgages to investors in MERS in a timely mannerTracks recordation and processes lien releases on first mortgage and home equity Deeds of TrustFiles all mortgage documents within the vault and tracks outgoing original documentsVerifies accuracy of 10% of new mortgages and critical fieldsResponsible for research and corrections to mortgagesResponsible for mortgage account transfers due to security breach or removal of member from accountHas a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and correctionsAssists in the preparation of yearly 1098 and 1099 tax formsReviews daily, weekly, and monthly reportsMay also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I positionMay be cross trained in select duties of the Mortgage Servicing Representative III positionLevel III : (In addition to the requirements of Level I & II)
Reviews and audits new escrow setups for accuracyDisburses payment of taxes, insurance, and private mortgage insuranceContacts member regarding delinquent taxes and cancellation of insuranceResponsible for the force placement of hazard and flood insurance as neededCoordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax saleAnalyzes, prepares, and mails annual escrow analysis statementsProcesses final escrow disbursementsReviews member requests for waiver of existing escrow accountsReviews member requests for waiver of private mortgage insuranceCoordinates mortgage hazard and flood insurance claimsFiles blanket coverage claims for home equity lines / loansProcesses and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial LoansResponsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of CreditResponsible for loan modifications / partial releases on all real estate loan typesResponsible for reviewing and processing year-end tax statementsCompletes MERS audits, tracks receipt of transfers on Correspondent LoansResponsible for servicing mortgages under the Servicemember's Civil Relief Act (SCRA)May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positionsEducation and Experience : Level I :
A high school diploma or general education degree (GED) and one-year relevant experience and / or training requiredExcellent communication skills – written, oral, and listeningAbility to work independently, as well as collaborativelyAcute sense of urgency, with strong time management skills – meeting critical deadlines / goals with accurate workAbility to prioritize and multi-taskMust be proficient in Microsoft SuiteLevel II : (In addition to the requirements of Level I)
A high school diploma or general education degree (GED) and two to four years relevant experience requiredLevel III : (In addition to the requirements of Level I & II)
Bachelor's Degree in relevant field preferred and three to six years relevant experience requiredStrong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies.Our generous benefit package includes :
45,000 - $65,520 / Annually ( based on experience and level )Remote-Hybrid (will require onsite presence)NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
Insurance coverage begins the 1st day of the month, following 30 days after hire date.100% Credit Union-PaidFull-Time Employee Benefits (Includes all Part-Time benefits listed below)Health Insurance (Choice of two nationwide PPO plans)High Deductible Plan : 100% employer contribution toward premium. (HSA and FSA compatible) Low Deductible Plan : Generous employer contribution toward premium. (FSA compatible) Dental Insurance : Generous employer contribution toward premium Vision Insurance : Generous employer contribution toward premium Long-term Disability Insurance Flexible Spending Medical Account (FSA) Flexible Spending Dependent Care Account Health Savings Account (HSA) Voluntary Supplemental Life Insurance Voluntary Dependent Life Insurance Voluntary Short-term Disability Insurance Voluntary Long-term Care Insurance Remote or Remote / Hybrid work options based on positionPart-Time Employee Benefits401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply)Life Insurance / AD&D Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral BonusCredit Union Membership EligibleEmployee Assistance Program Identity Theft Protection (Additional fee to add family members) Pet Health InsuranceEmployee Discount ProgramRemote or Remote / Hybrid work options based on positionAll benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.
Position is overtime eligible. Posted 1 / 24 / 25.
PI262245711
Salary : $45,000 - $65,520
