What are the responsibilities and job description for the Mortgage Origination and Loan Servicing Manager position at Signal Financial Federal Credit Union?
Position Description
The Mortgage Origination and Loan Servicing Manager is responsible for the successful management of all aspects of real estate lending operations, from loan set-up through funding, for both first mortgage and home equity programs. The incumbent provides leadership, guidance, and support to the team, and ensures administrative and operational compliance with regulatory requirements and Signal Financial FCU policies and procedures. This role also oversees Loan Servicing functions for mortgages and consumer loans.
Position Responsibilities
Operations Execution
- Ensure thorough and responsible underwriting of all loans in compliance with Fannie Mae, Freddie Mac, FHA, investor and Signal Financial guidelines
- Work with SVP of Consumer and Real Estate Lending to develop department strategy, introduce new loan products, and price loans appropriately according to market factors and internal demand
- Responsible for quality assurance review responses and preventing investor repurchase requests
- Ensure policies, procedures, and practices are aligned with any applicable NCUA regulations
- Facilitate NCUA exams and other audits; remediate issues to prevent future findings
- Implement and maintain mortgage procedures and guidelines for uniformity and quality standards
- Maintain workflow processes from set-up through post-closing that result in efficient and accurate loan processing and closing while ensuring productivity, quality, and high member satisfaction
- Set productivity goals and turn-time requirements to ensure collaboration to maximize funding volume while maintaining strict adherence to Signal policies and investor guidelines
- Maintain secondary market and investor relationships to ensure outlets are available to sell originated loans when needed
- Oversee product development efforts including creation and maintenance of program guidelines and loan documents as well as systems enhancements to both the LOS and online applications
- Provide guidance in resolving complex or challenging loan transactions to yield the best possible outcome while giving staff the opportunity to develop and recommend the solution
- Act as primary escalation point for mortgage origination and loan servicing member escalations
- Act as primary administrator and subject matter expert for all aspects of Signal's loan origination system including but not limited to document creation and maintenance, interfaces with third parties, data integrity, implementation of system / software updates, training, and workflow design to ensure optimal performance
- Maintain knowledge of current industry practices and trends; identify opportunities for improvements of established practices and customer satisfaction.
- Work with the Loan Servicing Operations Manager to ensure Loan Servicing functions are completed accurately, efficiently, and in a timely manner
Member Service
Staff Development, Coaching and Training
Position Requirements
The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.
We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.
Salary : $88,500 - $110,000
