MAP (Maryland Access Point) Service Navigator

Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours per week; Monday - Friday; 7:30 a.m. - 4:30 p.m.; full-benefits  

This position provides administrative and technical support for the Division of Aging & Independence, providing limited case management and comprehensive information and assistance about programs and services for County residents age 55 years , persons age 18 who have a disability, and Veterans.  Supervision is received from the ­­Director of Resource and Service Navigation.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions.  For transfers and promotions, wage rates are calculated per County policy. 

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members.  If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

 TOTAL COMPENSATION PACKAGE:  Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
• Coming soon-early 2025: Employee Health Center with no or low cost primary and urgent care

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

 

• Screen clients for government benefit programs for which they may be eligible and help them complete applications.
• Assist with administration of the Maryland Access Point.
• Provide comprehensive information/assistance to seniors, family members, Veterans, and others by phone, in person, home visits, and workshops.
• Distribute updated resource information as appropriate; assure that all inquiries receive comprehensive, timely and accurate replies.
• Assist with determining a person's eligibility for long term care (i.e. conduct Level 1 screen).
• Interview clients in person, virtually, in their homes or on the telephone to assess their needs and concerns; provide comprehensive assistance in accessing services.
• Assist with Medicare Part-D related issues.
• Assist in annual Medicare Part D enrollment appointments.
• Input data into various software systems.
• Compile and maintain a comprehensive listing of programs, services, resources and other information related to the needs and interests of persons over 60 years of age and Veterans.
• Distribute resource information and assure that all inquiries receive comprehensive and accurate reply.
• Educate the public, community leaders and other interested parties about resources available to the public; offer referrals to other agencies for assistance.
• Participate in random moment time studies.
• Collaborate with other division programs to meet needs of target population.
• Maintain close working relationships with other local, state, federal agencies and various non-profit organizations.
• Participate in program monitoring visits by State, Federal and local authorities.
• Help prepare articles for publication in newsletters and the newspapers.
• Maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient.
• Compile and prepare reports and statistics to meet Federal, State and County reporting requirements.
• Identify possible funding sources and provide support to grant writing process.
• Perform other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Associate's degree 
• Minimum 3 years work experience in a human services related program
• Minimum 2 years work experience in providing educational services to adults
• Intermediate skills in MS Office Suite
• Possession of valid Driver’s License
• Current AIRS certification or the ability to become so certified within 1 year of hire date
• NOTE: A combination of work experience and education may be considered towards the overall requirements of this position. 

KNOWLEDGE / SKILLS / ABILITIES:

• Ability to maintain County Authorized Driver privileges
• Ability to effectively implement and operate a human services program
• Working knowledge of senior-related programs and services
• Ability to effectively utilize and administer the grant application process
• Considerable knowledge of social services and social programs available in Frederick County, especially those available to older adults and those with a disability
• Strong math and record-keeping skills, including the ability to accurately compile and review fiscal and statistical information and create clear, concise reports
• Ability to creatively solve problems and assist people with a variety of concerns on a daily basis
• Strong and effective spoken and written (English) communication skills, including the ability to make public presentations
• Ability to effectively access and use computerized systems and equipment including MS Excel and Power Point
• Ability to develop and maintain effective working relationships with co-workers and the general public, with special sensitivity to the needs and priorities of older individuals
• Discretion and good judgment in dealing with confidential and sensitive information

 PREFERENCE MAY BE GIVEN FOR:

• Degree in Health, Human Services, Gerontology, or a closely related field
• Secondary language skills in Spanish, ASL, or another spoken language
• Experience working in an Aging and Disability Resource Center
• Experience in the process of Medicare Part D Open Enrollment and/or use of the Medicare.gov website.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

• While working in this position, the employee is frequently sitting, walking, reaching, performing repetitive motions, and driving; and occasionally lifting up to 20 pounds. 
• While working in this position, the employee is constantly working indoors and occasionally outdoors.

• Ability to provide own transportation for meetings, home visits, training sessions etc.
• Available for varied working hours as needed to accommodate meetings and other commitments
• May be scheduled to work during an emergency to support County operations

EXAMINATION MAY INCLUDE:

1. An evaluation of training and qualifications 
2. One or more interviews

Salary : $24 - $38