What are the responsibilities and job description for the IT Support Technician position at Frederick Primary Care Associates, P?
General Information
Company: Frederick Primary Care Associates, P.A.
Contact: careers@fpca.net or 301-663-6162
Date Posted: 2/12/2025
Hourly Pay: $21-28 per hour depending on experience
Additional Compensation: Annual bonuses (variable depending on office and performance)
Schedule: Full Time Monday - Friday
Description
The IT Support Technician will be responsible for daily operational helpdesk services at FPCA. Additionally, when time allows, this role will encompass server and storage management, as well as long-term IT projects. Responsibilities include, but are not limited to:
- Helpdesk support
- Install, maintain, patch, and troubleshoot computer hardware (servers, workstations, laptops, printers, fax machines, and peripheral devices), software, and basic networking devices (physical media, switches, access points, and routers); occasionally install, patch, and terminate Ethernet cabling.
- Email
- Manage Google Mail ("G Suite")
- Resolve user issues related to mailbox permissions and/or access
- Develop and manage distribution lists
- Active Directory
- Administer and maintain Active Directory including User and Computer objects
- Group Policy
- Modify existing Group Policy Objects; create and deploy new GPO’s
- Client machine deployment
- Image and clone new desktops and laptops
- Documentation
- Enhance and maintain comprehensive documentation regarding the IT infrastructure and environment.
- RingCentral
- Add new users and assign phones, assign extensions, manage phone queues, etc.
- Other duties as assigned
Salary : $21 - $28
