What are the responsibilities and job description for the Deposit Operations Manager position at Freedom Bank?
Description
- Overseeing daily deposit operations, ensuring accurate and timely processing of customer transactions.
- Supervising deposit-related processes such as ACH processing, NSF / share draft processing, wire transfers, and mobile banking operations.
- Managing fraud prevention and detection for card services, new accounts, and deposit transactions.
- Overseeing customer account management, including dormant accounts, escheatment processes, and negative account handling.
- Ensuring compliance with regulatory requirements and internal policies.
- Providing leadership, training, and development to the deposit operations team.
- Resolving customer issues related to deposit accounts and processing errors.
- Collaborating with other departments to improve operational efficiency and customer satisfaction.
- Managing the implementation and maintenance of digital banking initiatives.
- Overseeing reconciliation processes for various banking systems and accounts.
- Developing and implementing strategic objectives for the deposit operations department.
Requirements
