Director of Revenue Cycle Management (RCM)

Are you a "roll-up your sleeves" proven team leader who prides themselves on going above and beyond to ensure a project is completed to perfection?

Would this describe you?

• Self-directed and a fact-based problem solver who likes a work environment where you can control the final product?
• Professionally social, to-the-point, and factual in your communication style?
• Do you thrive with change and variety? Do you enjoy beating deadlines and excel on project-based work with multiple moving parts?
• Simply put, are you a perfectionist in both your professional and personal life? Do you believe doing a job is doing it 100% or not at all?

If this sounds like you, please copy and paste this link into a separate browser to take our quick survey and upload your resume to apply:

https://go.cultureindex.com/s/JyhdNbDG9p

At Freedom Dental Health, we pride ourselves on delivering exceptional patient care while ensuring a strong and efficient revenue cycle. As we continue to grow, we are seeking an experienced, strategic, and hands-on Director of Revenue Cycle Management (RCM) to lead our internal billing team and external RCM resources.

This leadership role will be responsible for overseeing 5–7 onsite team members and managing outsourced vendors that support insurance billing, A/R follow-up, and collections. The ideal candidate is proactive, systems-oriented, and ready to take ownership of all revenue cycle operations across a multi-location dental organization.

Position Overview:

We are looking for a knowledgeable RCM leader with deep expertise in dental billing, team leadership, and performance optimization. The right candidate will bring a strong understanding of CDT codes, payer processes, credentialing, insurance verification, and A/R management. This role requires both strategic oversight and a willingness to dive into the details to improve accuracy, turnaround times, and collections performance.

This is a preferred in-office position (4–5 days/week) based in Newark, DE. However, highly qualified remote candidates with proven leadership and integration skills will be considered.

Why Join Freedom Dental Health?

• Competitive salary $75,000 - $115,000 based on experience
• Leadership opportunity within a high-growth organization
• Supportive team culture with room for advancement
• Professional development assistance
• 401(k) with 4% matching
• Health, Vision, and Supplemental Insurance
• Dental Benefit
• Two Weeks Paid Time Off
• Referral program

Key Responsibilities:

• Lead and support a team of 5–7 onsite billing and insurance specialists.
• Manage day-to-day operations of the revenue cycle, including insurance claims processing, A/R follow-up, and payment posting.
• Serve as the liaison for outsourced RCM partners, ensuring KPIs are met and workflows are aligned with internal operations.
• Monitor and report on revenue cycle KPIs across all locations; identify trends and areas for improvement.
• Oversee claim submission, payment posting, denial management, and appeals processes.
• Ensure accurate and timely insurance verification and pre-authorization workflows.
• Implement best practices in billing, collections, and patient communication to improve performance.
• Drive continuous improvement initiatives through training, workflow optimization, and technology integration.
• Stay current on dental insurance policies, CDT code updates, and compliance standards.
• Support credentialing, CAQH management, and payer enrollment efforts across providers and locations.

Key Performance Indicators (KPIs):

✅ 95% clean claim submission rate
✅ Reduce A/R over 60 days by 20% within first 6 months
✅ Maintain average claim resolution time of 30 days or less
✅ Achieve and sustain 98% insurance collection rate

Qualifications & Requirements:

• 4 years of experience in dental revenue cycle management, including insurance billing and collections.
• 2 years of leadership or team management experience preferred.
• Strong knowledge of CDT codes, PPOs, Medicaid, and out-of-network billing.
• Proficient in dental practice management systems (Denticon, Eaglesoft, Open Dental, or similar).
• Demonstrated ability to manage outsourced partners and cross-functional teams.
• Excellent analytical, communication, and problem-solving skills.
• Detail-oriented with a drive for process improvement and efficiency.
• Familiarity with revenue cycle KPIs, payer portals, and insurance workflows.

*Freedom Dental Health is committed to equal employment opportunity, ensuring that employment-related decisions are made without regard to any classifications protected by applicable federal, state, or local laws.*

Job Type: Full-time

Pay: $75,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• What led you to discover our organization?
• What motivated you to apply for a position with us?
• What do you consider to be your greatest strengths?

Experience:

• Dental Revenue Cycle Management: 4 years (Preferred)
• Leadership: 2 years (Preferred)

Ability to Relocate:

• Newark, DE 19702: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $115,000