What are the responsibilities and job description for the Client Care Coordinator position at Freedom Home Care - MN?

Job Description

Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Freedom Home Care, a trusted provider of home care services in Southern Minnesota and the Twin Cities area, is seeking a dedicated Client Care Coordinator to ensure seamless scheduling and coordination of care services for our clients and caregivers.

As a key member of our administrative team, the Client Care Coordinator will be responsible for scheduling, communication, and maintaining positive relationships with clients, caregivers, and referral sources. This position requires strong organizational skills, adaptability, and a commitment to excellence in service.

Key Responsibilities

Scheduling & Coordination

Manage and maintain caregiver schedules to ensure optimal coverage for all client needs.
Coordinate caregiver assignments for new clients and open shifts, ensuring consistency and compatibility.
Proactively communicate with caregivers and clients regarding any scheduling changes.
Monitor caregiver logs daily, making necessary updates for payroll and billing accuracy.

Client & Caregiver Relations

Foster positive relationships with clients, families, and caregivers to enhance satisfaction and engagement.

Act as a primary point of contact for scheduling-related inquiries and concerns.

Provide professional support and encouragement to caregivers, maintaining a positive team culture.

Administrative & Compliance

Ensure accurate and timely data entry for clients and caregivers in the scheduling software.

Participate in the on-call / after-hours rotation as needed.

Answer phones, assist with mail, and perform general office duties as assigned.

Maintain compliance with company policies, industry regulations, and quality standards.

Qualifications

Education : High school diploma required.

Experience : Prior scheduling experience preferred, particularly in home care or healthcare settings.

Technical Skills : Proficiency in Microsoft Office Suite and scheduling software.

Communication : Excellent verbal and written communication skills, with a friendly and professional demeanor.

Organizational Skills : Ability to plan, prioritize, and manage multiple tasks efficiently.

Flexibility : Comfortable working in a fast-paced environment with frequent scheduling changes.

Personal Attributes

Initiative : Proactive in problem-solving and decision-making.

Accountability : Takes responsibility for ensuring smooth scheduling operations.

Compassionate & Respectful : Understands the importance of home care and values the well-being of clients and caregivers.

Attention to Detail : Ensures accuracy in scheduling, payroll, and billing processes.

Strong Work Ethic : Demonstrates reliability, dedication, and professionalism.

Compensation and Benefits

Bonus Structure : Performance-based incentives tied to company growth

Paid Time Off (PTO)

Retirement : SIMPLE IRA with 3% Company Match

Health, Dental, and Vision Insurance

Mileage Reimbursement

Professional Development Opportunities

Join Our Team!

If you are a motivated professional who excels in organization, communication, and teamwork, we encourage you to apply. This role offers an opportunity to make a meaningful impact in the lives of our clients and caregivers while growing with our company.

Apply today and become a valued member of the Freedom Home Care team!

Apply for this job

Receive alerts for other Client Care Coordinator job openings

Client Care Coordinator

What are the responsibilities and job description for the Client Care Coordinator position at Freedom Home Care - MN?

What is the career path for a Client Care Coordinator?

Job openings at Freedom Home Care - MN

Not the job you're looking for? Here are some other Client Care Coordinator jobs in the Mankato, MN area that may be a better fit.

We don't have any other Client Care Coordinator jobs in the Mankato, MN area right now.

AI Assistant is available now!