What are the responsibilities and job description for the Client Care Coordinator position at Freedom Home Care?
Job Description
Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Freedom Home Care, a trusted provider of home care services in Southern Minnesota and the Twin Cities area, is seeking a dedicated Client Care Coordinator to ensure seamless scheduling and coordination of care services for our clients and caregivers.
As a key member of our administrative team, the Client Care Coordinator will be responsible for scheduling, communication, and maintaining positive relationships with clients, caregivers, and referral sources. This position requires strong organizational skills, adaptability, and a commitment to excellence in service.
Key Responsibilities
Scheduling & Coordination
If you are a motivated professional who excels in organization, communication, and teamwork, we encourage you to apply. This role offers an opportunity to make a meaningful impact in the lives of our clients and caregivers while growing with our company.
Apply today and become a valued member of the Freedom Home Care team!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Freedom Home Care, a trusted provider of home care services in Southern Minnesota and the Twin Cities area, is seeking a dedicated Client Care Coordinator to ensure seamless scheduling and coordination of care services for our clients and caregivers.
As a key member of our administrative team, the Client Care Coordinator will be responsible for scheduling, communication, and maintaining positive relationships with clients, caregivers, and referral sources. This position requires strong organizational skills, adaptability, and a commitment to excellence in service.
Key Responsibilities
Scheduling & Coordination
- Manage and maintain caregiver schedules to ensure optimal coverage for all client needs.
- Coordinate caregiver assignments for new clients and open shifts, ensuring consistency and compatibility.
- Proactively communicate with caregivers and clients regarding any scheduling changes.
- Monitor caregiver logs daily, making necessary updates for payroll and billing accuracy.
- Foster positive relationships with clients, families, and caregivers to enhance satisfaction and engagement.
- Act as a primary point of contact for scheduling-related inquiries and concerns.
- Provide professional support and encouragement to caregivers, maintaining a positive team culture.
- Ensure accurate and timely data entry for clients and caregivers in the scheduling software.
- Participate in the on-call/after-hours rotation as needed.
- Answer phones, assist with mail, and perform general office duties as assigned.
- Maintain compliance with company policies, industry regulations, and quality standards.
- Education: High school diploma required.
- Experience: Prior scheduling experience preferred, particularly in home care or healthcare settings.
- Technical Skills: Proficiency in Microsoft Office Suite and scheduling software.
- Communication: Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Organizational Skills: Ability to plan, prioritize, and manage multiple tasks efficiently.
- Flexibility: Comfortable working in a fast-paced environment with frequent scheduling changes.
- Initiative: Proactive in problem-solving and decision-making.
- Accountability: Takes responsibility for ensuring smooth scheduling operations.
- Compassionate & Respectful: Understands the importance of home care and values the well-being of clients and caregivers.
- Attention to Detail: Ensures accuracy in scheduling, payroll, and billing processes.
- Strong Work Ethic: Demonstrates reliability, dedication, and professionalism.
- Bonus Structure: Performance-based incentives tied to company growth
- Paid Time Off (PTO)
- Retirement: SIMPLE IRA with 3% Company Match
- Health, Dental, and Vision Insurance
- Mileage Reimbursement
- Professional Development Opportunities
If you are a motivated professional who excels in organization, communication, and teamwork, we encourage you to apply. This role offers an opportunity to make a meaningful impact in the lives of our clients and caregivers while growing with our company.
Apply today and become a valued member of the Freedom Home Care team!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
