What are the responsibilities and job description for the Insurance Customer Service Representative position at Freedom Insurance Agency, Inc.?
Join the Freedom Insurance Agency, Inc., a reputable name in the insurance industry, as we offer an incredible opportunity for a dynamic Insurance Customer Service Representative at our Eldersburg, Maryland office. We pride ourselves on creating a positive and inviting atmosphere where employees form the backbone of our customer-centric approach. In-person interaction is key to our ethos, enabling us to nurture strong relationships with our clients, ensuring personalized attention, and fostering an engaging work culture. As a Customer Service Representative, you will be integral in offering responsive and empathetic support to our valued policyholders, ensuring their queries are resolved effectively. We are looking for individuals who are enthusiastic about providing outstanding service and are eager to contribute to a team that values collaboration and communication to achieve excellence in customer care.
Benefits
Annual Base Salary Based on Experience
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Paid Time Off (PTO)
Responsibilities
Assist policyholders with inquiries regarding their insurance policies, including coverage details, payment processes, and claims.
Provide personalized service through professional communication, ensuring all customer needs and questions are addressed promptly.
Maintain detailed records of customer interactions and transactions, documenting all activities accurately in the system.
Collaborate with the sales and underwriting teams to address specific customer needs and facilitate problem resolution.
Promote company offerings to enhance customer knowledge and satisfaction, encouraging service plan upgrades and additional policy purchases.
Conduct follow-up calls to ensure customer satisfaction and strengthen ongoing relationships.
Stay updated on industry changes and policy modifications to provide accurate and current information to customers.
Requirements
Experience: Previous experience in customer service, preferably within the insurance industry, is preferred.
Communication Skills: Excellent verbal and written communication abilities are essential to effectively assist customers and resolve their inquiries.
Problem-Solving: Strong analytical and problem-solving skills with a customer-oriented mindset.
Interpersonal Skills: Ability to build and maintain strong relationships with clients and colleagues.
Organizational Skills: Highly organized with the ability to manage multiple tasks efficiently.
Computer Proficiency: Proficient in using computer systems and software applications, including Microsoft Office Suite.
Availability: Ability to work on-site in Eldersburg, Maryland, and maintain a consistent presence for direct customer interaction.
Maryland Property and Casualty License required.
Salary : $40,000