What are the responsibilities and job description for the DIRECTOR OF ADMINISTRATIVE SERVICES position at Freedom Pointe at The Villages?

Who We Are :

If you are looking for a career with a strong, supportive team doing meaningful work with an appreciative community of seniors, consider being a part of the Freedom Pointe at The Villages team! You'll join others who've quickly found that Freedom Pointe at The Villages is the kind of place where people decide to build a career. Our community is a wonderful place to work. We're located in the heart of The Villages, FL, one of Florida's friendliest hometowns. There's easy access to our community via Route 441 or Morse Boulevard.

You Will Enjoy :

Medical, dental, and vision insurance
Life insurance
AD&D insurance
401(k) with company match
PTO and paid holidays
Now offering DailyPay
An exceptional work environment that is both engaging and fun!

Freedom Pointe at The Villages is seeking a Director of Administrative Services to join our team! This hands-on leader is primarily responsible for administrative oversight, resident satisfaction, transportation and security services, concierge and valet services. The position is responsible for ensuring the smooth operation of the community. The ideal candidate will have strong problem-solving skills, the ability to manage multiple priorities, and a background in both operations and customer service.

Primary Responsibilities :

Along with the Executive Director, serves as the face of Freedom Pointe at The Villages, providing excellent customer service to residents, staff, and visitors.

Assist in resolving issues and ensuring overall resident satisfaction.

Participates on various committees such as Safety, POP, Executive, etc.

Participate in a Manager on Duty (MOD) rotation, ensuring concierge coverage and handling emergencies as they arise.

Ensure the MOD schedule is maintained and that shifts are covered, including evenings and weekends.

Oversight of Concierge and Valet Services :

Oversee and manage the day-to-day operations of the concierge and valet services departments, ensuring proper staffing and coordination.

Other Duties :

In addition to the duties outlined in this description, employee may be asked to perform other tasks and responsibilities as needed to support Freedom Pointe at The Villages goals and operations.

Key Qualifications :

Bachelor's degree.

Two plus years of general office management experience.

Ability to work under pressure, meet deadlines, and work well without direct supervision.

Ability to pivot quickly and prioritize in a fast-paced environment.

Exceptional multitasking and problem-solving skills.

Customer-focused with a strong background in hospitality.

Strong communication skills, both in person and through written correspondence.

Technologically proficient with experience in administrative tasks.

Preferred Qualifications :

Two plus years supervisory experience.

Experience in operations management or similar roles.

All new hires must be able to pass our preemployment screening process, which includes a fitness for duty physical, criminal background check, drug test and employment references as required by a licensed residential care facility. Some of the roles in our community also require that we ask about your vaccination status.

EEO Employer

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DIRECTOR OF ADMINISTRATIVE SERVICES

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